Onsite IT Support Engineer - End-User Expert

Corient; Post (OR); On-site; USD 66,000 - 85,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical plan options

Dental, Vision & Life Insurance

Disability insurance

Maternity & Parental Leave

FSA & HSA programs

Commuter & Transit FSA

Perkspot corporate discounts

Training reimbursement

Paid professional designations

Volunteer days

Job summary

Corient is seeking a Deskside Support Engineer in Boston, MA to provide end-user IT support for laptops, printers, mobile devices, and networked systems. The role requires hands-on and remote capabilities, adherence to IT and security standards, and collaboration with IT teams.

The ideal candidate has an Associate degree or equivalent, 3–4 years in deskside support, and solid experience with Windows 11 and Office apps.

Qualifications

• Associate degree (or equivalent proven industry experience).
• 3–4 years of deskside support focusing on end-user services.
• Strong problem-solving, analytical and customer service skills.
• Experience with laptops, printers, and mobile devices.
• Proficiency with Windows 11 and Microsoft Office apps (OneDrive, SharePoint, Microsoft Outlook, Teams, Excel, Word and PowerPoint).
• Experience with ticketing and incident management platforms; knowledge of networking basics.

Responsibilities

• Deliver high-quality, service-focused end-user support in person, by phone, chat, or email for onsite and remote users.
• Troubleshoot problems promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in the ITSM system.
• Escalate critical incidents to management when necessary.
• Perform day-to-day operations related to inventory, shipping and receiving IT hardware.
• Work independently while collaborating with the team to ensure success.

Skills

Problem solving

Customer service

End-user support

Windows 11

Microsoft Office apps

Troubleshooting

Remote support

Networking basics

Ticketing systems

Education

Associate degree or equivalent

Bachelor's degree (preferred)

Tools

Windows 11

OneDrive

SharePoint

Outlook

Teams

Excel

Word

PowerPoint

Active Directory

Citrix

RingCentral

Printix

Papercut

Job description

Corient is seeking a Deskside Support Engineer in Boston, MA to provide end-user IT support for laptops, printers, mobile devices, and networked systems. The role requires hands-on and remote capabilities, adherence to IT and security standards, and collaboration with IT teams.

The ideal candidate has an Associate degree or equivalent, 3–4 years in deskside support, and solid experience with Windows 11 and Office apps.