Onsite IT Support Engineer — End-User & Telecom

Iron Systems, Inc; Somerville (MA); On-site; USD 42,000 - 65,000; Full time

Job summary

Iron Systems, Inc. in Somerville, MA is seeking an Onsite Support Technician to install and configure desktops, laptops, and mobile devices, and to provide hands-on end-user support at local sites.

The role includes troubleshooting software, handling tickets, and coordinating with vendors for warranty repairs. The candidate should have 1–3 years of field services experience, strong customer service skills, and CompTIA A+ certification.

Qualifications

• BS/BA in Computer Science, Information systems, or an equivalent combination of education or experience.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience supporting Windows operating systems, MS Office, VPN, local and network printing, notebooks, and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• CompTIA A+ certification or equivalent certification.
• Flexible for traveling to remote sites or clusters.
• Provide assistance for network-related issues.
• Should be able to lift weight up to 30 lbs at waist level.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals.
• Perform onsite updates, configuration changes, or software installations.
• Provide onsite technical assistance to end users.
• Identify potential issues that could affect End User experience and take action to prevent them.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined SLA.
• Coordinate with vendors for warranty repair/replacement for end-user devices.
• Provide IT support for on-site or off-site events and meetings.
• Support disaster recovery and incident response at local sites.
• Provide on-call support outside business hours on a rotational basis.
• Provide Hand and Feet support for network data and voice devices.
• Test IP, wireless, analog, and digital phones; update phone inventory.
• Coordinate with local vendors for ISP and service providers.

Skills

Customer service

Onsite support

Windows OS

VPN

Networking basics

Mobility devices

CompTIA A+

Education

BS/BA in Computer Science or Information Systems

Job description

Iron Systems, Inc. in Somerville, MA is seeking an Onsite Support Technician to install and configure desktops, laptops, and mobile devices, and to provide hands-on end-user support at local sites.

The role includes troubleshooting software, handling tickets, and coordinating with vendors for warranty repairs. The candidate should have 1–3 years of field services experience, strong customer service skills, and CompTIA A+ certification.