Onsite IT Support Engineer (Deskside)

Corient; Columbus (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

401(k) Plan with Employer Matching

Medical plan options

Dental, Vision & Life Insurance

Disability insurance

Maternity & Parental Leave

Flexible Spending Accounts

Job summary

Corient is seeking a deskside support professional in Columbus, Ohio to provide on-site and remote end-user assistance for Windows 11, laptops, printers, and mobile devices. You will work from an ITSM system, document issues, and escalate when needed, while maintaining inventory and hardware standards.

The role requires 3–4 years of relevant experience, an associate degree, strong customer service, and the ability to work after hours with occasional travel.

Qualifications

• 3–4 years of deskside end-user support experience.
• Associate degree or equivalent.
• Strong problem-solving, analytical and customer service skills.
• Experience troubleshooting and installing laptops, printers, and mobile devices.
• Proficiency with Windows 11.
• Knowledge of Microsoft Office applications such as OneDrive, SharePoint, Outlook, Teams, Excel, Word and PowerPoint.
• Experience with ticketing and incident management platforms.
• Knowledge of networking fundamentals and remote support tools.

Responsibilities

• Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users.
• Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues and collaborate with other teams to identify root causes and solutions.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
• Document incidents, problems, requests, and tasks in Corient’s ITSM system.
• Escalate critical incidents to management as necessary.
• Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
• Work independently while being a collaborative team member committed to team success.
• Follow standard operating procedures for processes and documentation.
• Availability to work after hours or on weekends as required.
• Travel may be required (up to 10%).

Skills

Deskside support

Windows 11

Office 365

Customer service

Problem solving

Networking basics

Ticketing systems

Remote support tools

Laptops troubleshooting

Printers & mobile devices

Education

Associate degree

Bachelor's degree

Tools

Active Directory

Citrix

RingCentral

Printix

Papercut

SharePoint

OneDrive

Job description

Corient is seeking a deskside support professional in Columbus, Ohio to provide on-site and remote end-user assistance for Windows 11, laptops, printers, and mobile devices. You will work from an ITSM system, document issues, and escalate when needed, while maintaining inventory and hardware standards.

The role requires 3–4 years of relevant experience, an associate degree, strong customer service, and the ability to work after hours with occasional travel.