Onsite Senior IT Technician — Premium Deskside Support

cairo communication systems (ccs); Boston (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

CCS is a growing IT company providing end-user support for a Boston client. We seek an On-Site Senior Technician to join our Onsite Services Team, delivering premium deskside support and maintaining equipment.

You will manage the ticketing system, handle devices (PCs, printers, scanners), provide training, ensure network connectivity, and coordinate with manufacturers for repairs. This is a full-time on-site role in Boston.

Qualifications

• End-user device support including desktops, printers and peripherals.
• Experience configuring/workstation setup and troubleshooting.
• Ability to manage and resolve tickets end-to-end.

Responsibilities

• Provide premium, deskside end-user support to client staff.
• Oversee and maintain the ticketing system for efficiency.
• Manage inbound tickets from initiation to resolution.
• Provide in-person support for devices, including PCs and printers.
• Ensure reliable network access and troubleshoot connectivity issues.
• Install, configure, deploy and troubleshoot desktops and peripherals.
• Daily status updates and monthly reporting of IT activity.

Skills

Desk-side support

Ticketing system management

End-user hardware support

Network troubleshooting

VOIP/telecoms support

Tools

Google Admin

Microsoft Office

Antivirus software

Printers and peripherals

Job description

CCS is a growing IT company providing end-user support for a Boston client. We seek an On-Site Senior Technician to join our Onsite Services Team, delivering premium deskside support and maintaining equipment.

You will manage the ticketing system, handle devices (PCs, printers, scanners), provide training, ensure network connectivity, and coordinate with manufacturers for repairs. This is a full-time on-site role in Boston.