Desktop Support (Windows 10/11 environment)

Central Point Partners; Columbus (OH); Hybrid; USD 54,000 - 58,000; Full time

Job summary

Data Management Company in Columbus, OH seeks a Desktop Support professional to assist End Users with computer and network issues, acting as a liaison between users and Windows/Networking teams. This hybrid role requires Columbus residency and onsite training before flexible work arrangements.

The ideal candidate has an associate degree in IT/CS, 1–2 years of end-user IT support experience, strong Windows/M365/AD/Intune/Entra ID skills, and excellent customer service with the ability to train

Qualifications

• Associate's degree in IT or CS or equivalent IT certification.
• 1-2 years hands-on End User IT support experience in a business environment.
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting.
• Working skills in M365 admin: OneDrive, Microsoft Exchange Online, SharePoint.
• Expert-level knowledge of Microsoft Office Suite; ability to train and support end users.
• Working knowledge of Active Directory, Microsoft Intune, and Entra ID administration.
• Strong hardware troubleshooting skills for desktops, laptops, printers, and peripherals.
• Willingness to learn AI tools and emerging technologies.
• Exceptional customer service with ability to communicate technical concepts to non-technical users.
• Strong analytical and problem-solving abilities.
• Proven ability to work independently, manage multiple priorities, and meet deadlines.
• Patient, empathetic approach when assisting users.

Responsibilities

• Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Windows-based LAN.
• Investigate user problems and identify source; determine solutions; test and implement solutions.
• Install, configure and maintain PCs, Windows networks, file servers, network cabling, and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, and adding and deleting users.
• Troubleshoot networks, systems and applications to identify and correct malfunctions.
• Develop and conduct training for system users on operating systems and other applications.
• Maintain confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information.
• Serve as technical liaison and provide IT consultation to personnel across all departments.
• Deliver onboarding support to new hires and ongoing technical training to staff.
• Manage and resolve help desk tickets using ticketing systems.
• Maintain asset management records and conduct regular inventory tracking.
• Create and maintain documentation of troubleshooting procedures and IT processes.
• Provide reliable remote support capabilities using various tools and platforms.

Skills

Windows admin

M365 admin

Active Directory

Intune

Entra ID

Hardware troubleshooting

Customer service

TCP/IP networking

Remote support

Documentation

Troubleshooting

Training end users

Asset management

Education

Associate's degree in IT/CS or equivalent IT certification

Tools

OneDrive

Exchange Online

SharePoint

Job description

JobID #: 26-00383

Company: Data Management Company

Position Type: DirectHire

Salary: Salary : $54080 - $58240/year

Location: Upper Arlington area of Columbus, OH

Onsite for initial training followed by hybrid/remote flexibility

URGENT NEED!

About the Role:

Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments.

This is a hybrid role based in Columbus, Ohio. Candidates must reside in the Columbus, OH area. In-office attendance will align with the department's schedule, which is determined collaboratively by the team.

Requirements:

• Associate's degreein Information Technology, Computer Science, or equivalent IT certification required
• 1-2 yearsof hands-on End User IT supportexperience in a business environment
• Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting
• Working skills in M365 admin: One drive, Microsoft Echange online, SharePoint
• Expert-level knowledge of Microsoft OfficeSuite with abilityto train and support end users
• Working knowledgeof Active Directoryfundamentals, Microsoft Intune,and Entra ID administration
• Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices
• Experience with or willingness to learn AI tools and emerging technologies
• Exceptional customer serviceskills with ability to communicate technical concepts to non-technical users
• Strong analytical and problem-solving abilities with systematic approach to issue resolution
• Proven abilityto work independently, manage multiple priorities, and meet deadlinesin fast-paced environment
• Patient, empathetic approach when assisting users with varying technical skill levels

Reponsibilities:

• Administer end-user workstations and supportend-user activitiesutilizing TCP/IP on a

primarily Microsoft Windows-based local area network (LAN).

• Investigate user problems and identify theirsource; determine possiblesolutions; test and implement solutions.
• Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other relatedequipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Plan and implement network security, includingmaintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks,systems and applications to identify and correct malfunctions and other operational difficulties.
• Developand conductvarious training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems.
• Maintain strictconfidentiality anddata securityprotocols whenaccessing, processing, or storing sensitive end-userinformation and networkdata.
• Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration.
• Deliver comprehensive computer orientation and onboarding supportto new hires and provide ongoing technical training to existing staff.
• Manage and resolvehelp desk ticketsefficiently using ticketing systems, ensuringtimely response and resolution tracking with clear communication to end users.
• Maintain accurate assetmanagement records and conduct regularinventory tracking of all IT equipment, software licenses, and hardware deployments.
• Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base.
• Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges.