Onsite Desktop Support Technician - Level 2 Engineer

RAIS USA; Waltham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Waltham, MA, is seeking a Desktop Support Technician / Level 2 Engineer to provide exceptional customer service and technical support for IT equipment. Candidates should have experience in an IT Service Desk environment, troubleshooting both Windows and Mac systems, and handling service requests efficiently. The role requires effective communication and documentation skills. This position is 100% onsite.

Qualifications

• Experience in IT Service Desk environment.
• Experience configuring and troubleshooting Windows & Mac computers.
• Experience with Active Directory, Intune, and network troubleshooting.

Responsibilities

• Provide customer service at the service desk.
• Setup and fix IT equipment.
• Provide remote support using desktop tools.
• Assist with onboarding and offboarding processes.
• Document and resolve ServiceNow tickets.

Skills

Customer service

Attention to detail

Communication skills

Documentation skills

Team player

Troubleshooting Windows & Mac

Basic network troubleshooting

Microsoft Office applications

Tools

Active Directory

Intune

Exchange

Office 365

Microsoft Teams

Apple MacBook

Job description

A technology solutions provider in Waltham, MA, is seeking a Desktop Support Technician / Level 2 Engineer to provide exceptional customer service and technical support for IT equipment. Candidates should have experience in an IT Service Desk environment, troubleshooting both Windows and Mac systems, and handling service requests efficiently. The role requires effective communication and documentation skills. This position is 100% onsite.