Onsite IT Support Technician - Bilingual Spanish

BEL USA LLC; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

BEL USA LLC is seeking an IT Technician to support end users with hardware, software, and company devices, ensuring smooth day-to-day operations from onsite in the United States. The role requires Spanish fluency and collaboration with the IT team on projects and purchasing activities.

As a front-line technician, you will handle tickets, complete tasks via email, configure workstations, and assist with network and server management while delivering customer-focused service.

Qualifications

• 1-2 years of experience in a help desk or IT support role.
• Experience with IT ticketing systems.
• Strong understanding of computer hardware, software, and networking fundamentals.
• Proficiency in the Microsoft 365 admin center for user and group management.
• Experience with Patch Management and software updates.
• Imaging experience for setting up and configuring new workstations.
• Active Directory experience, including user account management and permissions.
• Ability to troubleshoot tier 1 network and connectivity issues with minimal supervision.
• Excellent customer service skills with a focus on resolving end-user issues efficiently.
• Ability to multi-task in a fast-paced environment.
• Strong organizational and prioritizing skills.

Responsibilities

• Provides technical support in a professional manner to customers by researching and answering questions; troubleshooting problems; maintaining hardware performance and documenting and closing tickets efficiently
• Complete tasks via email or ticket system to troubleshoot equipment hardware and software problems
• Setup computers and install desktop software applications, and test network connections to ensure proper functioning of computer systems
• Respond to escalated request from help desk for issues related to computers, phones, printers, faxes, and scanners
• Handle daily technical support activities on desktop support, data network and server management
• Interact with staff on desktop problems to ensure customer satisfaction and resolution
• Ensure that tickets in the system queue are being completed in a timely manner
• Assist with and update assigned support service requests
• Collaborate with IT System and Network Manager to purchase computer items through the purchasing and supplies department
• Work on IT projects (independently or with collaboration from others)
• Occasionally work after hours and/or on weekends
• Required to be onsite
• Must be fluent in Spanish
• Perform all other duties and/or projects as assigned by a supervisor or manager

Skills

Customer service

Troubleshooting

Multi-tasking

Communication skills

Spanish fluency

Education

High School Diploma

Tools

Microsoft 365 Admin Center

IT ticketing systems

Imaging workstations

Active Directory

Patch Management

Job description

BEL USA LLC is seeking an IT Technician to support end users with hardware, software, and company devices, ensuring smooth day-to-day operations from onsite in the United States. The role requires Spanish fluency and collaboration with the IT team on projects and purchasing activities.

As a front-line technician, you will handle tickets, complete tasks via email, configure workstations, and assist with network and server management while delivering customer-focused service.