IT Support Engineer

SK AX USA, Inc.; West Lafayette (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employer-paid medical/dental/vision

401(k) match

PTO & Holidays

Paid lunch

Commuter benefit

Job summary

SK AX USA, Inc. is seeking an IT Support Engineer on-site in West Lafayette, IN. The role requires bilingual Korean/English communication and hands-on support for end-users, devices, and accounts, with collaboration across global IT teams.

The ideal candidate has 1–3 years in IT Help Desk or Desktop Support, solid Windows OS and MS Office skills, and a basic networking understanding. A Bachelor’s degree in IT or related field is preferred, with Cisco/Webex familiarity a plus.

Qualifications

• 1–3 years of experience in IT Help Desk or Desktop Support.
• Proficiency with Windows OS, MS Office, and common business tools.
• Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.).
• Strong communication skills in Korean and English.
• Bachelor’s degree in IT or related field preferred.
• Familiarity with Cisco conferencing systems is a plus.
• Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus.

Responsibilities

• Provide first-level technical support for hardware, software, and networking issues.
• Set up and maintain desktops/laptops per corporate security guidelines.
• Troubleshoot Windows OS, Microsoft Office, and enterprise software.
• Assist with Cisco Webex and conference room A/V equipment.
• Handle onboarding/offboarding tasks including device and account setup.
• Maintain IT inventory and support hardware lifecycle.
• Document resolutions and contribute to internal IT knowledge base.
• Collaborate with regional/global IT teams for escalations and service improvements.

Skills

Korean-English bilingual

Windows OS

MS Office

Customer service

Networking basics

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

PowerShell

Cisco Webex

VPN

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time West Lafayette, IN, West Lafayette, IN, US

IT Support Engineer (Bilingual preferred – Korean/English)

Location: West Lafayette, Indiana (On-site)
Job Type: Full-Time
Salary: Based on Experience
Benefits: 100% Employer Paid Medical, Dental, Vision | 401(k) Match | PTO & Holidays | Paid Lunch | Commuter Benefit

About Us

SK AX USA, Inc. is a leading global IT service provider and a subsidiary of SK Group, one of South Korea’s largest conglomerates. Our U.S. operations focus on IT consulting, infrastructure support, and digital innovation. We are looking for a dedicated bilingual IT Support Engineer to support our growing team in Indiana.

We are seeking a highly motivated Onsite IT Support Engineer who is fluent in both Korean and English. This position involves hands‑on technical support for end-users, device and account management, and collaboration with global IT teams. A strong understanding of Windows-based systems and basic network infrastructure is essential.

Key Responsibilities

• Provide first-level technical support for hardware, software, and networking issues
• Set up and maintain desktops/laptops per corporate security guidelines
• Troubleshoot Windows OS, Microsoft Office, and enterprise software
• Assist with Cisco Webex and conference room A/V equipment
• Handle onboarding/offboarding tasks including device and account setup
• Maintain IT inventory and support hardware lifecycle
• Document resolutions and contribute to internal IT knowledge base
• Collaborate with regional/global IT teams for escalations and service improvements

Qualifications & Requirements

• 1–3 years of experience in IT Help Desk or Desktop Support
• Proficiency with Windows OS, MS Office, and common business tools
• Basic knowledge of networking (IP, DNS, DHCP, VPN, etc.)
• Strong communication skills in Korean and English
• Customer-first attitude with solid troubleshooting skills
• Bachelor’s degree in IT or related field preferred
• Familiarity with Cisco conferencing systems is a plus
• Knowledge of IT ticketing systems (e.g., ServiceNow) and scripting tools (PowerShell) is a bonus

SK AX USA is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status.