Onsite IT Support & Device Manager - Virginia DC

Jobtailor; Ashland (VA); On-site; USD 42,000 - 48,000; Full time

Job summary

Jobtailor seeks an on-site IT Support Technician for its Virginia Distribution Center to resolve hardware and software issues, support Zebra printers, and manage onboarding/offboarding of devices and users. You will document tickets and follow established IT processes while collaborating with the team.

The role requires basic networking knowledge, familiarity with Mac and Windows, and strong communication skills.

Qualifications

• Basic understanding of computer systems, networks, and common enterprise software.
• Familiarity with Mac and Windows operating systems.
• Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting.

Responsibilities

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
• Provide on-site IT support at the Virginia Distribution Center, including warehouse equipment.
• Troubleshoot and resolve hardware and software issues for end users (repair, replacement, setup).
• Log tickets accurately and maintain clear documentation.
• Assist with on-site IT support tasks and user provisioning/deprovisioning.

Skills

Technical Support

Mobile Device Management

Zebra Printer Support

Windows OS

Mac OS

Tools

Jamf

Intune

Slack

Job description

Jobtailor seeks an on-site IT Support Technician for its Virginia Distribution Center to resolve hardware and software issues, support Zebra printers, and manage onboarding/offboarding of devices and users. You will document tickets and follow established IT processes while collaborating with the team.

The role requires basic networking knowledge, familiarity with Mac and Windows, and strong communication skills.