Onsite IT Administrator — Helpdesk & Device Support

RXinsider LTD.; Richmond, Northern (VA, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

PTO and competitive pay

401(k) with company match

Flexible benefits package

Training budget and learning programs

Discount on Fullscript products

Job summary

Fullscript is seeking a motivated and detail-oriented IT Administrator to join our on-site IT team at the Virginia Distribution Center. This entry-level role is designed for someone early in their IT career who loves technology, enjoys solving problems, and wants to grow within a collaborative team environment.

You will support end users and warehouse equipment, troubleshoot hardware and software issues, log tickets, and assist with on-site IT initiatives.

Qualifications

• Basic understanding of computer systems, networks, and enterprise software.
• Familiarity with Mac and Windows operating systems.
• Ability to follow documented processes and complete defined tasks independently.
• Eagerness to learn and accept feedback constructively.
• Clear written and verbal communication skills.
• Ability to manage time, prioritize tasks, and ask for help when needed.
• Hands-on experience supporting Zebra printers, including setup, network connectivity, and print quality troubleshooting.
• Comfortable sharing knowledge in team channels like Slack, documentation, or meetings.
• Prior experience with mobile device management (Jamf and Intune).

Responsibilities

• Monitor support channels and take ownership of user issues through to resolution, escalating as needed.
• Work on site providing technical support to users and warehouse equipment.
• Troubleshoot and resolve hardware/software issues for end users (repair, replacement, setup).
• Accurately log tickets and maintain clear documentation.
• Assist with onsite IT support.
• Support provisioning and deprovisioning of users and devices.
• Report or elevate integration issues appropriately.
• Support physical site improvements (e.g. equipment installs/removals).
• Configure systems and follow IT processes and standards.
• Participate in departmental projects under guidance.
• Mobile device management (iOS and Android).

Skills

IT basics

Networks

Enterprise software

Mac OS

Windows OS

Process adherence

Learning mindset

Communication skills

Time management

Printer support

Team collaboration

MDM (Jamf/Intune)

Tools

Zebra printers

Job description

Fullscript is seeking a motivated and detail-oriented IT Administrator to join our on-site IT team at the Virginia Distribution Center. This entry-level role is designed for someone early in their IT career who loves technology, enjoys solving problems, and wants to grow within a collaborative team environment.

You will support end users and warehouse equipment, troubleshoot hardware and software issues, log tickets, and assist with on-site IT initiatives.