Onsite PC Support Technician - Full-Time

Interstate Group; Springfield, Northern (VA, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Interstate Group in Springfield, VA seeks a PC Technical Support specialist to ensure reliable computer operations. You will diagnose and resolve hardware, software, and network issues while delivering timely end-user assistance.

This 100% onsite role requires strong problem-solving and communication skills, familiarity with Windows and macOS, and knowledge of Microsoft Office; remote support experience is a plus. You will be based in our Springfield office.

Qualifications

• High school diploma or equivalent; Associate degree or higher in Information Technology or related field preferred.
• Proven experience in PC technical support or a similar role.
• Strong understanding of Windows and macOS operating systems.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Respond promptly to user inquiries and technical issues via phone, email, or in-person support.
• Diagnose and resolve hardware, software, and network problems on desktops, laptops, and peripheral devices.
• Install, configure, and upgrade computer systems and software applications according to organizational standards.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in the ticketing system.
• Collaborate with IT team members to elevate complex issues and improve support processes.
• Provide guidance and training to users on system functionalities, security protocols, and best practices.
• Perform routine maintenance tasks such as system updates, backups, and virus scans.

Skills

Problem-solving

Communication

Networking concepts

Education

Associate degree or higher in IT or related field

Tools

Windows

macOS

Microsoft Office

ServiceNow

Jira

Job description

Interstate Group in Springfield, VA seeks a PC Technical Support specialist to ensure reliable computer operations. You will diagnose and resolve hardware, software, and network issues while delivering timely end-user assistance.

This 100% onsite role requires strong problem-solving and communication skills, familiarity with Windows and macOS, and knowledge of Microsoft Office; remote support experience is a plus. You will be based in our Springfield office.