Onsite IT Support Technician — End-User Tech Expert

Pomeroy; Reston (VA); On-site; USD 48,000 - 64,000; Full time

Job summary

Pomeroy in Reston, VA seeks an Onsite IT Support Technician to provide hands-on support for end users, resolve hardware, software, and connectivity issues, and manage incidents via ServiceNow. The role covers desktop/laptop repairs, printer and peripheral support, and meeting-room AV setups.

You will work onsite in a fast-paced, customer-focused environment. Ideal candidates have 2–3 years of local onsite IT experience, strong English communication, and proficiency with Windows, macOS, Office

Qualifications

• 2–3 years of onsite IT support experience within the local country.
• Strong verbal and written communication skills in English and the applicable local language.
• Strong interpersonal, customer-service, and problem-solving skills.
• Working knowledge of ServiceNow or a comparable IT service-management platform.
• Experience supporting Windows, macOS, Microsoft Office 365, mobile devices, printers, peripherals, and basic network infrastructure.
• Ability to perform basic hardware repairs, installations, and equipment replacements.
• Ability to work onsite and provide professional support in both scheduled and walk-in environments.

Responsibilities

• Provide onsite and walk-in technical support for end-user hardware, software, and connectivity issues.
• Create, update, manage, and resolve incidents and service requests in ServiceNow.
• Troubleshoot Microsoft Windows and Apple operating systems.
• Provide how-to assistance for company-issued IT devices and software.
• Support standard and non-standard hardware, including desktops, laptops, monitors, label printers, and other peripherals.
• Perform basic desktop and laptop hardware repairs and upgrades, including keyboard, SSD and hard-drive replacements.
• Troubleshoot standard and non-standard software issues.
• Support Microsoft Office 365 applications.
• Install and deploy approved software.
• Provide Smart Hands support for printers, scanners, servers and storage equipment.
• Support smartphones and portable devices, including SIM handling and provisioning.
• Provide meeting-room support for audio and video conferencing equipment.
• Assist with network cabling, port patching, Wi-Fi connectivity, and replacement of routers/hubs/switches.
• Support LAN closets, MDFs and IDFs.
• Maintain IT documentation and asset records.

Skills

Onsite IT support

Customer service

Communication skills

Problem solving

English language

Tools

ServiceNow

Job description

Pomeroy in Reston, VA seeks an Onsite IT Support Technician to provide hands-on support for end users, resolve hardware, software, and connectivity issues, and manage incidents via ServiceNow. The role covers desktop/laptop repairs, printer and peripheral support, and meeting-room AV setups.

You will work onsite in a fast-paced, customer-focused environment. Ideal candidates have 2–3 years of local onsite IT experience, strong English communication, and proficiency with Windows, macOS, Office