Onsite IT Support & Asset Logistics Specialist

Socket.dev; San Jose (CA); On-site; USD 75,360,000 - 104,014,000; Full time

Job summary

Accenture Flex is hiring for a 100% onsite Technical Support role in San Jose, CA. You will triage, diagnose and resolve incidents related to hardware, software, and network connectivity while ensuring documentation and SLA compliance.

The role emphasizes incident management, knowledge base participation, and logistics support for device shipments and asset management in a fast-paced environment.

Qualifications

• 2+ years of work experience in technical support or IT operations.
• Experience diagnosing Windows, macOS, Microsoft 365, and VPN issues.
• HS diploma or GED required.

Responsibilities

• Provide first-line technical support to internal or external users.
• Triage, diagnose and resolve incidents per SLAs.
• Handle hardware/software/network connectivity issues.
• Maintain internal KB with solutions and workarounds.
• Process asset shipments and local device requests as needed.

Skills

Technical support

Windows

macOS

Active Directory

VPN

Education

High School Diploma/GED

Tools

ServiceNow

Zendesk

Jira

Job description

Accenture Flex is hiring for a 100% onsite Technical Support role in San Jose, CA. You will triage, diagnose and resolve incidents related to hardware, software, and network connectivity while ensuring documentation and SLA compliance.

The role emphasizes incident management, knowledge base participation, and logistics support for device shipments and asset management in a fast-paced environment.