Logistics Support Analyst - 6472289

Freelio; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

401(k)

Paid time off

Job summary

Accenture in San Jose is seeking an on-site Technical Support Specialist to deliver first-line IT support for hardware, software, and connectivity issues. You will triage, diagnose, and resolve incidents with SLA adherence, logging interactions in ServiceNow or Zendesk.

Responsibilities include user assistance via phone, email, and chat; setup of laptops and peripherals; provisioning software, identity management, and VPN access; and escalating complex cases to Tier 2/3 while communicating

Qualifications

• Minimum 2 years of technical support experience.
• Strong knowledge of Windows and macOS environments.
• Familiarity with VPN, Active Directory, and Microsoft 365.
• Excellent communication and troubleshooting skills.

Responsibilities

• Provide primary IT support for hardware, software, and network connectivity.
• triage, diagnose, and resolve incidents within SLAs.
• Log all interactions in ITSM tools (ServiceNow, Zendesk, Jira) and maintain KB.
• Assist with asset tracking, setup, and device shipping/returns.

Job description

## JobbeskrivelseAccenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Role Overview:To provide exceptional first line technical support to internal or external users. You will be responsible for triaging diagnosing and resolving incidents and service requests related to hardware software and network connectivity ensuring all issues are documented and resolved within agreed Service Level Agreements SLAs.Key Responsibilities:Technical Support (Primary Focus):•Incident Management: Act as the primary point of contact for phone email and chat support. Log all interactions in the ITSM tool eg ServiceNow Zendesk or Jira.•Technical Troubleshooting: Diagnose and resolve issues involving Windows macOS Microsoft 365 Active Directory password resets group memberships and VPN connectivity.•Hardware Support: Assist with the setup configuration and basic repair of laptops mobile devices printers and peripherals.•Request Fulfillment: Process standard requests such as software installations account provisioning onboarding offboarding and access permissions.•Escalation: Identify complex issues that require specialized attention and escalate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.•Knowledge Management: Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.Logistics Support (Secondary Focus):•Receive shipments cardboard and wooden crate packages via mailroom and loading dock.•Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.•Create and maintain records in the asset tracking tool for new and existing AR devices.•Provide written and face to face support for processing device requests including local pick up and local returns.•Follow up on pending approvals pick ups and delivery confirmations.•Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications eg lithium battery shipping.•Provide shipping labels to requestors for return shipping.•Manage the device loan library ensuring devices are properly tracked maintained and distributed to users.This role is 100% onsite in San Jose, CABasic Qualifications:•Minimum 2 years of work experience•Minimum 2 years of technical support experience•High School Diploma/GEDCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 10/20/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:Accenture Flex Jobs