Onsite IT Engineer & Smart Hands Specialist – Houston

Socket.dev; Houston (TX); On-site; USD 30,000 - 41,000; Full time

Job summary

Accenture Flex Houston is seeking a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with growth opportunities in an enterprise environment. This role operates in a hub-and-spoke model, onsite five days a week in Houston.

You will install and maintain devices, support Windows, Microsoft 365 and iOS, assist with video conferencing, printers and monitors, and help with cabling and basic datacenter tasks.

Qualifications

• Minimum 2 years of experience in IT support or a similar role.
• Minimum 2 years of experience with technical troubleshooting.
• Driver’s License.
• High School Diploma or GED.

Responsibilities

• Provide onsite IT end-user support.
• Support PCs, laptops, mobile devices, peripherals, and workplace equipment.
• Assist with video conferencing systems, monitors, printers, phones, and projectors.
• Install, set up, and maintain devices and standard software (Windows, Microsoft 365, iOS).
• Troubleshoot basic hardware, software, and connectivity issues.
• Provide friendly, customer focused support to end users.
• Support walkup IT desks or kiosks, when required.
• Smart Hands and Infrastructure Support.
• Provide smart hands support for servers, network devices, and site equipment under remote guidance.
• Assist with cabling, patching, and basic rack activities.
• Support simple PDU connections following instructions.
• Help with basic router and switch installations.
• Assist with datacenter related tasks and backup activities.
• Follow technical documentation and procedures.
• Share feedback to help improve processes and work closely with other teams and vendors.

Skills

IT support

Troubleshooting

Customer service

On-site support

Driver’s License

Education

High School Diploma or GED

CompTIA A+ or similar certification

Bachelor’s or Technical Degree

Tools

Windows

Microsoft 365

iOS

Job description

Accenture Flex Houston is seeking a Workplace Engineer to provide onsite IT support for end users and workplace technologies, with growth opportunities in an enterprise environment. This role operates in a hub-and-spoke model, onsite five days a week in Houston.

You will install and maintain devices, support Windows, Microsoft 365 and iOS, assist with video conferencing, printers and monitors, and help with cabling and basic datacenter tasks.