Technical and Logistics Support Analyst - 6340652

Accenture; Walnut Creek (CA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Paid time off

Job summary

Accenture onsite role in San Jose, CA focusing on technical support for AR/VR devices and logistics. You will perform hardware setup, shipping, and end-user assistance at the client site.

You will contribute to provisioning, diagnostics, and documentation, coordinating with engineering and logistics to resolve issues and ensure smooth experiences during events and demos.

Qualifications

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.
• Familiarity with help desk ticketing systems and remote support tools
• High School Diploma or GED

Responsibilities

• Receive shipments via mailroom and loading dock.
• Process packages by inspecting returned devices and updating inventory.
• Create and maintain records for AR devices in the asset tracking tool.
• Provide written and face-to-face support for device requests and returns.
• Follow up on approvals, pick-ups, and delivery confirmations.
• Prepare and ship devices domestically and internationally with attention to safety and certifications.
• Provide shipping labels for return shipping and manage the device loan library.

Skills

Technical support

Hardware experience

Help desk tools

Remote support

Education

High School Diploma or GED

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

• Receive shipments (cardboard and wooden crate packages) via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face-to-face support for processing device requests, including local pick-up and local returns.
• Follow up on pending approvals, pick-ups, and delivery confirmations.
• Prepare and ship packages domestically and internationally, ensuring safe transportation of devices in compliance with Dangerous Goods certifications (e.g., lithium battery shipping).
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library, ensuring devices are properly tracked, maintained, and distributed to users.

Technical Support (Secondary Focus)

• Prepare AR devices by flashing specific builds, installing software, configuring settings, and ensuring devices are ready for use.
• Troubleshoot hardware and software issues for AR devices via playbooks, and assess for new solutions.
• Provide remote and in-person technical support for users, including during events, demos, and user research studies.
• Develop and maintain comprehensive user support documentation, capturing new steps and solutions as devices and builds are rolled out.
• Troubleshoot and resolve data collection issues on devices and data machines.
• Contribute to the creation of diagnostic tools, scripts, and automated processes for logistics and technical support.
• Triage hardware bugs, conduct fault analysis, and identify root causes.
• Manage the RMA (Return Merchandise Authorization) process for defective devices and collaborate with logistics and engineering teams for resolution.

Additional Responsibilities

• Assist with testing and validation of new AR devices to ensure functionality and quality.
• Identify and document hardware or software issues and collaborate with engineering teams to improve device performance.
• Provide on-site support during events and assist users with device setup and operation.

This role is 100% onsite at the client's office in San Jose, CA

Basic Qualifications

• Minimum 1 year of experience in a technical support role, preferably with hardware experience.
• Familiarity with help desk ticketing systems and remote support tools
• High School Diploma or GED

Preferred Qualifications

• Experience with AR VR technology is a plus

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 07/25/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off.

Role Location Hourly Salary Range

• California $22.47 to $32.47
• Cleveland $22.47 to $32.47
• Colorado $22.47 to $32.47
• District of Columbia $22.47 to $32.47
• Illinois $22.47 to $32.47
• Maine $22.47 to $32.47
• Maryland $22.47 to $32.47
• Massachusetts $22.47 to $32.47
• Minnesota $22.47 to $32.47
• New York $22.47 to $32.47
• New Jersey $22.47 to $32.47
• Virginia $22.47 to $32.47
• Washington $22.47 to $32.47

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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