Onsite IT Support Analyst & Service Champion

Accenture; San Antonio (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Accenture in San Antonio is seeking an IT Technical Support Analyst to deliver high-value technology services onsite. You will support events, manage incidents, and liaise with global teams to ensure rapid resolution and customer satisfaction.

The role requires at least 1 year in customer tech support, ITIL-based experience, and solid Windows/macOS/Office 365 know-how, with strong communication skills to engage with leadership and stakeholders.

Qualifications

• 1 year experience with Customer Technical Support.
• 1 year experience with Customer Experience Management.
• 1 year experience in Service Desk or Desktop Support.
• 1 year hands-on experience with Microsoft Windows 10/11, OSX and Office 365 support.
• Strong communication skills to interface with non-technical stakeholders, senior leadership and executives.
• High School Diploma or GED.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of effective IT incident, problem and service requests, driving resolution within SLA and coordinating with local/global teams.
• Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events.
• Provide IT support for custom requests as directed.
• Ensure knowledge of products and services delivered from area of responsibility.
• Demonstrate understanding of core CIO IT Products and Services and communicate use cases.
• Proactively suggest ways to improve service efficiency and cost effectiveness.

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

Accenture in San Antonio is seeking an IT Technical Support Analyst to deliver high-value technology services onsite. You will support events, manage incidents, and liaise with global teams to ensure rapid resolution and customer satisfaction.

The role requires at least 1 year in customer tech support, ITIL-based experience, and solid Windows/macOS/Office 365 know-how, with strong communication skills to engage with leadership and stakeholders.