Logistics Support Analyst - 6472289

Socket.dev; San Jose (CA); On-site; USD 75,360,000 - 104,014,000; Full time

Job summary

Accenture Flex is hiring for a 100% onsite Technical Support role in San Jose, CA. You will triage, diagnose and resolve incidents related to hardware, software, and network connectivity while ensuring documentation and SLA compliance.

The role emphasizes incident management, knowledge base participation, and logistics support for device shipments and asset management in a fast-paced environment.

Qualifications

• 2+ years of work experience in technical support or IT operations.
• Experience diagnosing Windows, macOS, Microsoft 365, and VPN issues.
• HS diploma or GED required.

Responsibilities

• Provide first-line technical support to internal or external users.
• Triage, diagnose and resolve incidents per SLAs.
• Handle hardware/software/network connectivity issues.
• Maintain internal KB with solutions and workarounds.
• Process asset shipments and local device requests as needed.

Skills

Technical support

Windows

macOS

Active Directory

VPN

Education

High School Diploma/GED

Tools

ServiceNow

Zendesk

Jira

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Role Overview

To provide exceptional first line technical support to internal or external users. You will be responsible for triaging diagnosing and resolving incidents and service requests related to hardware software and network connectivity ensuring all issues are documented and resolved within agreed Service Level Agreements SLAs.

Key Responsibilities

Technical Support (Primary Focus)

• Incident Management: Act as the primary point of contact for phone email and chat support. Log all interactions in the ITSM tool eg ServiceNow Zendesk or Jira.
• Technical Troubleshooting: Diagnose and resolve issues involving Windows macOS Microsoft 365 Active Directory password resets group memberships and VPN connectivity.
• Hardware Support: Assist with the setup configuration and basic repair of laptops mobile devices printers and peripherals.
• Request Fulfillment: Process standard requests such as software installations account provisioning onboarding offboarding and access permissions.
• Escalation: Identify complex issues that require specialized attention and upscale them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.
• Knowledge Management: Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.

Logistics Support (Secondary Focus)

• Receive shipments cardboard and wooden crate packages via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face to face support for processing device requests including local pick up and local returns.
• Follow up on pending approvals pick ups and delivery confirmations.
• Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications eg lithium battery shipping.
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library ensuring devices are properly tracked maintained and distributed to users.

This role is 100% onsite in San Jose, CA

Basic Qualifications

• Minimum 2 years of work experience
• Minimum 2 years of technical support experience
• High School Diploma/GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/20/2026.
Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here.

Accenture Flex Jobs

Role Location Hourly Salary Range
California $26.30 to $36.30
Colorado $26.30 to $36.30
Connecticut $26.30 to $36.30
District of Columbia $26.30 to $36.30
Illinois $26.30 to $36.30
Maine $26.30 to $36.30
Maryland $26.30 to $36.30
Massachusetts $26.30 to $36.30
Minnesota $26.30 to $36.30
New York $26.30 to $36.30
New Jersey $26.30 to $36.30
Ohio $26.30 to $36.30
Virginia $26.30 to $36.30

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and affirmatively Action Employer of Veterans/Individuals with Disabilities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.