Logistics Support Analyst - 6472289

Accenture; Mountain View (CA); On-site; USD 36,000 - 50,000; Full time

Job summary

Accenture Flex is an on-site, fixed-duration role in San Jose, CA, delivering first-line technical support with focus on hardware, software, and network connectivity. You will triage, diagnose, and resolve incidents and service requests within SLAs, while maintaining ownership of user communications.

The role also covers logistics support for device shipments, asset tracking, and knowledge base contributions.

Qualifications

• Minimum 2 years of work experience.
• Minimum 2 years of technical support experience.
• High School Diploma/GED.

Responsibilities

• Act as the primary point of contact for incident management via phone, email, and chat.
• Diagnose and resolve Windows/macOS, Microsoft 365, Active Directory, VPN issues.
• Assist with setup, configuration, and basic repair of hardware and peripherals.
• Process standard requests such as software installs, provisioning, onboarding, offboarding.
• Escalate complex issues and maintain ownership of user communication.
• Contribute to and maintain the internal knowledge base with new solutions.

Skills

Technical support

Incident management

Hardware support

Windows/macOS

VPN connectivity

Education

High School Diploma/GED

Tools

ServiceNow

Zendesk

Jira

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Role Overview:

To provide exceptional first line technical support to internal or external users. You will be responsible for triaging diagnosing and resolving incidents and service requests related to hardware software and network connectivity ensuring all issues are documented and resolved within agreed Service Level Agreements SLAs.

Key Responsibilities:

Technical Support (Primary Focus):

• Incident Management: Act as the primary point of contact for phone email and chat support. Log all interactions in the ITSM tool eg ServiceNow Zendesk or Jira.
• Technical Troubleshooting: Diagnose and resolve issues involving Windows macOS Microsoft 365 Active Directory password resets group memberships and VPN connectivity.
• Hardware Support: Assist with the setup configuration and basic repair of laptops mobile devices printers and peripherals.
• Request Fulfillment: Process standard requests such as software installations account provisioning onboarding offboarding and access permissions.
• Escalation: Identify complex issues that require specialized attention and elevate them to Tier 2 or Tier 3 teams while maintaining ownership of the user communication.
• Knowledge Management: Contribute to and maintain the internal Knowledge Base KB by documenting new solutions and workarounds.

Logistics Support (Secondary Focus):

• Receive shipments cardboard and wooden crate packages via mailroom and loading dock.
• Process packages by inspecting returned devices for damage and returning them to warehouse inventory for distribution.
• Create and maintain records in the asset tracking tool for new and existing AR devices.
• Provide written and face to face support for processing device requests including local pick up and local returns.
• Follow up on pending approvals pick ups and delivery confirmations.
• Prepare and ship packages domestically and internationally ensuring safe transportation of devices in compliance with Dangerous Goods certifications eg lithium battery shipping.
• Provide shipping labels to requestors for return shipping.
• Manage the device loan library ensuring devices are properly tracked maintained and distributed to users.

This role is 100% onsite in San Jose, CA

Basic Qualifications:

• Minimum 2 years of work experience
• Minimum 2 years of technical support experience
• High School Diploma/GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/25/2026.

Accenture Flex Jobs

Role LocationHourly Salary Range

California$26.30 to $36.30

Colorado$26.30 to $36.30

Connecticut$26.30 to $36.30

District of Columbia$26.30 to $36.30

Illinois$26.30 to $36.30

Maine$26.30 to $36.30

Maryland$26.30 to $36.30

Massachusetts$26.30 to $36.30

Minnesota$26.30 to $36.30

New York$26.30 to $36.30

New Jersey$26.30 to $36.30

Ohio$26.30 to $36.30

Virginia$26.30 to $36.30

Washington$26.30 to $36.30

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an or speak with your recruiter.

Equal Employment Opportunity Statement

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Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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