Onsite IT & Logistics Support Analyst

Freelio; San Jose (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

401(k)

Paid time off

Job summary

Accenture in San Jose is seeking an on-site Technical Support Specialist to deliver first-line IT support for hardware, software, and connectivity issues. You will triage, diagnose, and resolve incidents with SLA adherence, logging interactions in ServiceNow or Zendesk.

Responsibilities include user assistance via phone, email, and chat; setup of laptops and peripherals; provisioning software, identity management, and VPN access; and escalating complex cases to Tier 2/3 while communicating

Qualifications

• Minimum 2 years of technical support experience.
• Strong knowledge of Windows and macOS environments.
• Familiarity with VPN, Active Directory, and Microsoft 365.
• Excellent communication and troubleshooting skills.

Responsibilities

• Provide primary IT support for hardware, software, and network connectivity.
• triage, diagnose, and resolve incidents within SLAs.
• Log all interactions in ITSM tools (ServiceNow, Zendesk, Jira) and maintain KB.
• Assist with asset tracking, setup, and device shipping/returns.

Job description

Accenture in San Jose is seeking an on-site Technical Support Specialist to deliver first-line IT support for hardware, software, and connectivity issues. You will triage, diagnose, and resolve incidents with SLA adherence, logging interactions in ServiceNow or Zendesk.

Responsibilities include user assistance via phone, email, and chat; setup of laptops and peripherals; provisioning software, identity management, and VPN access; and escalating complex cases to Tier 2/3 while communicating