Onsite IT Support Analyst | Customer-Focused Troubleshooter

Concept Technology Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% Company-paid medical, dental, and vision insurance

401(k) with employer matching

Collaborative work culture

Paid time off starting at 3 weeks

Company laptop and smartphone

Job summary

A dynamic IT services company in Nashville seeks a Support Analyst. The ideal candidate will excel in customer service, with at least one year of IT experience and skills in troubleshooting various technologies. Responsibilities include resolving help desk issues and performing user account administration. Enjoy benefits such as company-paid insurance, 401(k) matching, and ample paid time off in a collaborative work culture.

Qualifications

• At least 1 year of professional IT experience.
• Experience with user account/profile administration.
• Working knowledge of IT infrastructure components and services.

Responsibilities

• Provide exceptional customer service to all clients.
• Resolve help desk requests/issues including troubleshooting applications and hardware.
• Assist with Service Desk phone support queue.

Skills

Customer Service

Troubleshooting

Remote Desktop Support

IT Infrastructure Knowledge

Professional Demeanor

Tools

Microsoft 365

Help Desk Software

Google Tenant Administration

Job description

A dynamic IT services company in Nashville seeks a Support Analyst. The ideal candidate will excel in customer service, with at least one year of IT experience and skills in troubleshooting various technologies. Responsibilities include resolving help desk issues and performing user account administration. Enjoy benefits such as company-paid insurance, 401(k) matching, and ample paid time off in a collaborative work culture.