Information Technology Support Analyst

Shr LLC; Nashville (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

SHR Talent, partnering with a client in Nashville, TN, is seeking a Support Analyst to handle technology needs for employees, including hardware, software, meeting setups, audio/video, and office phones. Travel to remote locations for on-site support and after-hours coverage are required.

The role emphasizes strong communication, customer service, and teamwork to work effectively with others and external vendors.

Qualifications

• Bachelor’s degree in Computer Science or related field preferred.
• Experience in a law firm is a plus.
• 2+ years supporting Windows 7 and Windows 2010.
• Experience with Exchange Console and Windows Active Directory.
• Experience with network devices such as hubs, switches and servers.
• Experience with remote assistance and Citrix and Cisco AnyConnect VPN.
• Experience with imaging software such as SCCM.

Responsibilities

• Answer IT Help Desk phone calls.
• Track requests in ticketing system.
• Install hardware and software and troubleshoot issues.
• Set up equipment for meetings and audio/video conferencing sessions.
• Image and profile computers.
• Configure mobile devices for company emails, contacts, and calendar events.
• Replace toner in printers and copiers.
• Track loaner equipment.
• Troubleshoot and configure office phones.

Skills

Communication skills

Customer service

Professionalism

Teamwork

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows 7

Windows Server 2010

Exchange Console

Active Directory

Citrix

Cisco AnyConnect VPN

SCCM

Job description

SHR Talent is partnering with a client in Nashville, TN in its search for a Support Analyst. The Support Analyst will be responsible for responding to all technology needs for the Company's employees which includes, but is not limited to, hardware, software, meeting setups, audio and video setups, printers, network connectivity, mobile devices, and office phones. As the Support Analyst, you will routinely travel to the Company's remote locations to provide on-site support as well as provide after-hours support, and work with vendors as needed.

A successful candidate for the Help Support Analyst role is someone who has good communications skills, strong customer service skills, a professional attitude, and the ability to work well with others.

Responsibilities:

• Answer IT Help Desk phone calls
• Track all requests in ticketing system
• Install hardware and software as needed and troubleshoot issues
• Set up equipment for internal and external meetings, and audio and video conferencing sessions
• Image and profile computers
• Configure mobile devices to receive the Company's emails, contacts, and calendar events
• Replace toner in all printers and copiers
• Track loaner equipment
• Troubleshoot and configure office phones

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred, but not required
• Experience working in a law firm is a plus, but not required
• 2+ years of experience supporting Microsoft Windows 7 and Microsoft Windows 2010
• Experience with Microsoft Exchange Console and Windows Active Directory
• Experience with network infrastructure devices such as hubs switches and servers
• Experience conducting remote assistance and working with remote network access programs such as Citrix and Cisco AnyConnect VPN
• Experience with imaging software such as SCCM