IT Support Technician: Windows/Mac, ServiceNow & AD

Brooksource; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading IT services provider in Nashville is seeking entry-level candidates to support customer requests in the Information Technology field. Ideal candidates will have customer service experience and be proficient with Windows and Mac systems. Technical communication skills are essential as well as the ability to handle criticism in a stressful environment. This full-time role promises a supportive career path and offers medical and vision insurance.

Qualifications

• Proficient in supporting inbound customer requests in IT.
• Experience with ticketing systems like ServiceNow.
• Strong written and verbal communication skills for technical ideas.

Skills

Customer Service Experience

Technical Communication

Ability to Handle Criticism

Adaptability under Stress

Education

Associates Degree

A+ Certification

Tools

ServiceNow

Windows

Mac

Active Directory

Microsoft Outlook/Exchange

Networking Equipment

Job description

A leading IT services provider in Nashville is seeking entry-level candidates to support customer requests in the Information Technology field. Ideal candidates will have customer service experience and be proficient with Windows and Mac systems. Technical communication skills are essential as well as the ability to handle criticism in a stressful environment. This full-time role promises a supportive career path and offers medical and vision insurance.