Onsite Support Analyst

Concept Technology Inc.; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% Company-paid medical, dental, and vision insurance

401(k) with employer matching

Collaborative work culture

Paid time off starting at 3 weeks

Company laptop and smartphone

Job summary

A dynamic IT services company in Nashville seeks a Support Analyst. The ideal candidate will excel in customer service, with at least one year of IT experience and skills in troubleshooting various technologies. Responsibilities include resolving help desk issues and performing user account administration. Enjoy benefits such as company-paid insurance, 401(k) matching, and ample paid time off in a collaborative work culture.

Qualifications

• At least 1 year of professional IT experience.
• Experience with user account/profile administration.
• Working knowledge of IT infrastructure components and services.
• Remote Desktop support experience.
• Microsoft 365 admin and Google tenant administration.
• DNS knowledge.
• Printer and peripheral troubleshooting.
• File services knowledge.
• TCP/IP knowledge.
• DHCP knowledge.
• Professional appearance and demeanor.
• Reliable transportation.

Responsibilities

• Provide exceptional customer service to all clients.
• Resolve help desk requests/issues including troubleshooting applications and hardware.
• Assist with Service Desk phone support queue.
• Perform user account/profile administration duties.
• Assist with Service Desk phone support queue, including ticket creation.
• Work one of three shifts in Nashville: 7:00–16:00, 8:00–17:00 or 9:00–18:00.
• On-call rotation approx. six times per year; on-call hours are weekdays 6:00pm–10:00pm and weekends 7:00am–10:00pm.

Skills

Customer Service

Troubleshooting

Remote Desktop Support

IT Infrastructure Knowledge

Professional Demeanor

Google admin

DNS

Printing

File services

TCP/IP

DHCP

Printer troubleshooting

Professionalism

Reliable transportation

Tools

Microsoft 365

Help Desk Software

Google Tenant Administration

Job description

We are a tight-knit group of IT professionals working in an environment that offers employees the opportunity to learn and grow. We are expanding and looking for humble, teachable talent that love to serve others. Our ideal candidate is a tech-savvy Support Analyst that has to know the “whys” and not just the “this is how” approach. If you have a sense of humor, love helping others, and have a natural aptitude to quickly understand technologies, you could be the perfect fit!

WHAT YOU WILL DO:

• Provide exceptional customer service to all Concept Technology clients with top-notch professionalism
• Complete onsite and remote workstation deployments
• Resolve help desk requests/issues including troubleshooting applications, hardware, software, and cloud hosted services
• Perform user account/profile administration duties
• Assist with Service Desk phone support queue, including ticket creation and triage
• Work one of three shifts, some days at our Nashville office: 7:00am-4:00pm, 8:00am-5:00pm, 9:00am-6:00pm
• On-call rotation approximately six times a year; on-call support is weekdays from 6:00pm-10:00pm and weekends from 7:00am-10:00pm

WHAT WE NEED YOU TO BRING:

• At least 1 year of professional IT experience
• Help desk and ticketing system experience preferred
• Experience with user account/profile administration
• Remote Desktop support
• Microsoft 365/Google tenant administration and troubleshooting
• Working knowledge of IT infrastructure components and services (DNS, Print, File)
• Advanced printer/peripheral device troubleshooting
• TCP/IP, DNS, and DHCP
• Professional appearance & demeanor
• Reliable transportation

WHAT YOU WILL ENJOY:

• 100% Company-paid medical, dental, vision, and basic life insurance
• 401(k) with employer matching
• Collaborative and growth-focused work culture
• Paid time off (first year starts at 3 weeks)
• Company laptop and smartphone

We are in pursuit of passionate and driven people with a mind for solving problems and who keep the customer first. Our team members are leaders and communicators; people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.