Onsite IT Service Engineer
Kentro
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Job summary
Kentro is seeking an experienced Customer Service Engineer to provide onsite and remote support for VA endpoints and operations monitoring. The role covers installation, maintenance, testing, and troubleshooting of government IT systems, with emphasis on user-facing support and incident response.
Candidates will respond to end-user requests, diagnose issues, and guide users through corrective steps, while logging actions in system administration records and supporting Active Directory and
Qualifications
- Experience in end-user IT support and ticket-based service delivery.
Responsibilities
- Support government customers with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
Skills
Tools
Job description
Kentro is seeking an experienced Customer Service Engineer to provide onsite and remote support for VA endpoints and operations monitoring. The role covers installation, maintenance, testing, and troubleshooting of government IT systems, with emphasis on user-facing support and incident response.
Candidates will respond to end-user requests, diagnose issues, and guide users through corrective steps, while logging actions in system administration records and supporting Active Directory and
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