Onsite IT Service Engineer - Endpoints and Support

Kentro; North Charleston (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Healthcare benefits

401k with employer match

Education reimbursement

Flexible rewards program

Job summary

Kentro is hiring a Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. Location: Montague Warehouse, North Charleston, SC.

The role requires diagnosing issues, guiding users through fixes, and performing routine admin tasks while handling physical duties and travel as needed. We value experience in IT support, system administration, and strong communication.

Qualifications

• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must meet the physical requirements listed in the job description.

Responsibilities

• Provide onsite and remote IT support for hardware and software issues.
• Diagnose problems and guide customers through resolution steps.
• Maintain Active Directory and system accounts; manage connectivity and client apps.

Skills

IT support experience

Help desk

System administration

Active listening

Education

Bachelor's degree in CS / EE or related field

Tools

Windows environment

Job description

Kentro is hiring a Customer Service Engineer to support VA-ESOM End Point Support and Operations Monitoring across the United States. Location: Montague Warehouse, North Charleston, SC.

The role requires diagnosing issues, guiding users through fixes, and performing routine admin tasks while handling physical duties and travel as needed. We value experience in IT support, system administration, and strong communication.