Onsite IT Service Desk & VIP Support Specialist

Randstad Digital Americas; Inglewood (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Randstad Digital Americas seeks an IT Service Desk Analyst for a 12-month W-2 contract, onsite in Inglewood, CA 90305. Shift: 9am–6pm PT. Salary: $28–$32 per hour. A BS/BA degree is preferred, with 2+ years of IT support experience.

Role covers desk-side and VIP support, Windows/Mac/Office 365, ServiceNow ticketing, and AD user administration. Be the first point of contact for technical requests and escalate as needed.

Qualifications

• 2+ years IT support experience in a mid-to-large business environment.
• Windows OS, Mac OS, Office 365, Mobile OS, and basic wireless networking.
• Active Directory, ServiceNow (or similar ITSM tools), and remote diagnostic/software distribution tools.
• Strong customer service focus and excellent written/verbal communication skills.

Responsibilities

• Deliver IT Service Desk and in-person desk side support, including VIP support.
• Provision, maintain, and troubleshoot desktops, laptops, tablets, mobile devices, printers, and AV systems.
• Administer user accounts, groups, and security within Active Directory; manage equipment moves.
• Diagnose complex issues with remote tools and manage tickets through full lifecycle in ServiceNow.
• Push patches and assist with OS upgrades across Windows, Mac, and Mobile platforms.
• Conduct IT orientations for new hires and translate technical info for end users.

Skills

customer focus

communication

deadline driven

Education

BS/BA degree preferred

Tools

ServiceNow

Active Directory

Job description

Randstad Digital Americas seeks an IT Service Desk Analyst for a 12-month W-2 contract, onsite in Inglewood, CA 90305. Shift: 9am–6pm PT. Salary: $28–$32 per hour. A BS/BA degree is preferred, with 2+ years of IT support experience.

Role covers desk-side and VIP support, Windows/Mac/Office 365, ServiceNow ticketing, and AD user administration. Be the first point of contact for technical requests and escalate as needed.