IT Service Desk Analyst

Ledgent Technology; Fairview (OR); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A technology support firm in Fairview, OR is seeking an IT Service Desk Analyst to provide day-to-day technical support across North America. This role ensures operational excellence in end-user support while contributing to process improvements and IT service alignment. The candidate should have a Bachelor's degree in IT or a related field and 3-5 years of IT support experience. Benefits include medical and vision insurance, 401(k), and disability insurance.

Qualifications

• 3-5 years in IT support or service desk environment.
• Proficiency with Windows OS, Microsoft 365, and networking basics.
• Familiarity with ITIL practices and reporting tools like Power BI.

Responsibilities

• Deliver high-quality IT support for hardware, software, and business applications.
• Manage Service Desk workflows, SLAs and escalations.
• Maintain IT asset lifecycle and integration with enterprise systems.
• Generate KPI reports and analyze trends for continuous improvement.
• Support IT leadership with planning and vendor coordination.

Skills

Windows OS

Microsoft 365

Networking basics

Communication skills

Problem-solving skills

Education

Bachelor's degree in IT or related field

Tools

Power BI

Job description

Base pay range

$60,000.00/yr - $80,000.00/yr

Position

IT Service Desk Analyst

Type

Full-time

Location

Fairview, OR (On-site initially; hybrid option later)

Compensation

$60K to 80K + Monthly Performance Bonus (20%)

Overview

We're seeking an IT Service Desk Analyst to provide day-to-day technical support across North America. This role ensures operational excellence in end-user support while contributing to process improvements and IT service alignment.

Key Responsibilities

• Deliver high-quality IT support for hardware, software, and business applications.
• Manage Service Desk workflows, SLAs and escalations.
• Maintain IT asset lifecycle and integration with enterprise systems.
• Generate KPI reports and analyze trends for continuous improvement.
• Support IT leadership with planning and vendor coordination.

Qualifications

• Bachelor's degree in IT or related field (or equivalent certifications).
• 3-5 years in IT support or service desk environment.
• Proficiency with Windows OS, Microsoft 365, and networking basics.
• Familiarity with ITIL practices and reporting tools like Power BI.
• Strong communication and problem solving skills.

Preferred

• ITIL certification and workplace IT certifications (MS-900, CompTIA+).

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance