Onsite IT Service Desk Technician II (Los Angeles)

Mytech Partners; Los Angeles (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Vacation time

Sick time

Volunteer time

Health coverage

Life & disability

Professional development

401k match

Profit sharing

Job summary

Mytech Partners in Los Angeles, CA is seeking a Service Desk Technician II to be on-site at Downtown LA (primary) and/or Northridge office locations. The role supports Microsoft and MAC environments with 3+ years experience, delivering frontline help desk services and efficient resolution of client issues.

This dedicated full-time onsite position requires 100% on-site attendance with no remote option. You will engage with end users, log and diagnose problems, and collaborate with senior staff to

Qualifications

• Minimum 3 years industry experience, specifically supporting Microsoft & MAC environments.
• Strong technical knowledge of SMB networks, infrastructure, and equipment.
• Ability to concisely document processes, issues, resolutions; strong writing skills required.
• Ability to multi-task, prioritize tasks and respond with sense of urgency.
• Experience with time tracking or ticketing software desirable.
• Demonstrated knowledge of standard help desk service call methods and procedures.

Responsibilities

• Provide great customer service and communicate clearly with non-technical and technical users and staff.
• Follow support process and guidelines as designed.
• Provide support for user problems relating to hardware, software applications, and network issues within a tier 2 perspective.
• Log, diagnose, repair, and relay reported problems to the end user, client or department.
• Diagnose and communicate advanced issues to senior technical staff, sales engineers, and sales staff.
• Availability for on call responsibilities for remote and onsite at client offices.
• Acquire new technical skills, as needed.

Skills

Customer service

Clear communication

Strong writing

Time management

Problem solving

Teamwork

On-site readiness

Tools

Ticketing software

Job description

Mytech Partners in Los Angeles, CA is seeking a Service Desk Technician II to be on-site at Downtown LA (primary) and/or Northridge office locations. The role supports Microsoft and MAC environments with 3+ years experience, delivering frontline help desk services and efficient resolution of client issues.

This dedicated full-time onsite position requires 100% on-site attendance with no remote option. You will engage with end users, log and diagnose problems, and collaborate with senior staff to