IT Service Desk Analyst

Randstad Digital Americas; Inglewood (CA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Randstad Digital Americas seeks an IT Service Desk Analyst for a 12-month W-2 contract, onsite in Inglewood, CA 90305. Shift: 9am–6pm PT. Salary: $28–$32 per hour. A BS/BA degree is preferred, with 2+ years of IT support experience.

Role covers desk-side and VIP support, Windows/Mac/Office 365, ServiceNow ticketing, and AD user administration. Be the first point of contact for technical requests and escalate as needed.

Qualifications

• 2+ years IT support experience in a mid-to-large business environment.
• Windows OS, Mac OS, Office 365, Mobile OS, and basic wireless networking.
• Active Directory, ServiceNow (or similar ITSM tools), and remote diagnostic/software distribution tools.
• Strong customer service focus and excellent written/verbal communication skills.

Responsibilities

• Deliver IT Service Desk and in-person desk side support, including VIP support.
• Provision, maintain, and troubleshoot desktops, laptops, tablets, mobile devices, printers, and AV systems.
• Administer user accounts, groups, and security within Active Directory; manage equipment moves.
• Diagnose complex issues with remote tools and manage tickets through full lifecycle in ServiceNow.
• Push patches and assist with OS upgrades across Windows, Mac, and Mobile platforms.
• Conduct IT orientations for new hires and translate technical info for end users.

Skills

customer focus

communication

deadline driven

Education

BS/BA degree preferred

Tools

ServiceNow

Active Directory

Job description

Job Summary

Title: IT Service Desk Analyst
Duration: 12 months w2 Contract with potential to extend (Open Ended, no end date)
Location: 100% Onsite in Inglewood, CA 90305
Shift: Monday to Friday 9am PT - 6pm PT

Role Overview We are seeking an IT Support Specialist who bridges technical expertise with clear communication. This role acts as the single point of contact for resolving user requests, handling everything from daily technical troubleshooting to executive VIP support and system administration.

location: Inglewood, California

job type: Solutions

salary: $28 - 32 per hour

work hours: 9am to 6pm

education: Bachelors

Responsibilities

Key Responsibilities

• Technical & Desk Side Support: Deliver IT Service Desk (ITSD) and in-person desk side support across all user levels, including executive/white-glove VIP support.
• Device & Hardware Management: Provision, maintain, and troubleshoot desktops, laptops, tablets, mobile devices, printers, projectors, and audio/visual (AV) conference room systems.
• System & Account Administration: Administer user accounts, distribution groups, and security groups within Active Directory. Manage equipment moves and handle hardware/software lifecycle tracking.
• Incident Management: Diagnose complex issues using remote diagnostic tools and manage tickets through their complete lifecycle in ServiceNow.
• Patching & Maintenance: Push workstation/third-party patches and assist with regression testing for OS patches and upgrades across Windows, Mac, and Mobile platforms.
• User Enablement & Escalation: Conduct IT orientations for new hires, translate complex technical information into accessible user guidance, and elevate issues to infrastructure or engineering teams when necessary.

Qualifications

Experience: 2+ years of IT support experience in a mid-to-large business environment.

Platform Knowledge: In-depth diagnostic and resolution skills for Windows OS, Mac OS, Office 365, Mobile OS, and basic wireless networking.

Core Systems: Hands-on experience with Active Directory, ServiceNow (or similar ITSM tools), and remote diagnostic/software distribution tools.

Soft Skills: Exceptional customer service focus, strong written/verbal communication skills, and proven ability to work under pressure and meet deadlines.

Flexibility: Willingness to support occasional shift rotations for a 24/7 environment and light job-related travel as needed.

Education: BS/BA degree preferred.

Skills

• desktops
• laptops
• tablets
• wireless networking
• customer focus
• mobile devices
• printing
• target audience
• resolve technical issues
• desk side support
• Service Desk

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.