Service Desk Analyst

Irvine TechNology Corporation; Phoenix (AZ); On-site; USD 46,000 - 54,000; Full time

Job summary

Irvine Technology Corporation is seeking a Service Desk Analyst to join the IT support team in Phoenix, onsite 4 days per week. You will provide responsive, customer-focused technical support to internal users via phone, email, chat, and a ticketing system, handling 40–50+ interactions daily.

Candidates should have prior service desk experience in a high-volume setting, hands-on PC hardware and software support, familiarity with ServiceNow or similar systems, and a bachelor’s degree or current

Qualifications

• Experience handling 40+ calls per day in a high-volume environment.
• Hands-on PC hardware, OS, software, mobile devices, password resets, and networking equipment support.
• Experience with ServiceNow or a similar IT ticketing system.

Responsibilities

• Provide high-volume technical support to internal end users via phone, email, chat, and a ticketing system.
• Troubleshoot and resolve hardware, software, OS, connectivity, password, mobile device, and other end-user issues.
• Support PCs, handheld devices, switches, routers, hotspots, scanners, VMs, and software installations.
• Manage tickets and document issues to resolution.
• Locate and use knowledge articles to troubleshoot while maintaining a positive customer experience.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Education

Bachelor's degree

Tools

ServiceNow

Job description

Service Desk Analyst

Our client is looking for a Service Desk Analyst to join their IT support team and provide responsive, customer-focused technical support to internal end users across multiple locations. This is a great opportunity for someone who enjoys troubleshooting, thrives in a fast-paced support environment, and can balance strong technical skills with a helpful, customer-service-oriented approach.

Location: Phoenix, AZ 85050 – Onsite 4 days per week

Compensation: This job is expected to pay about $22–26/hr W2, depending on experience

Contract: 6–12+ months

No Visa Sponsorship Available for this role

What You’ll Do:

• Provide high-volume technical support to internal end users through phone, email, chat, and a ticketing system, handling 40–50+ calls per day.
• Troubleshoot and resolve hardware, software, operating system, connectivity, password, mobile device, and other end-user technology issues.
• Support technologies including PCs, handheld devices, switches, routers, hotspots, scanners, virtual machines, and software installations.
• Manage technical support tickets that may involve multiple issues within a single interaction, documenting and working through each issue to resolution.
• Locate and utilize knowledge articles and available resources to quickly troubleshoot issues while providing a positive and professional customer experience.

What Gets You the Job:

• Previous Service Desk, Help Desk, or technical call center experience in a high-volume environment handling 40+ calls per day is required.
• Hands-on experience supporting PC hardware, computer operating systems, software, mobile devices, password resets, networking equipment, scanners, virtual machines, and related end-user technologies.
• Experience with ServiceNow or a similar IT ticketing system; ServiceNow experience is highly preferred.
• Strong customer service, communication, troubleshooting, and multitasking skills with the ability to quickly learn new technologies and processes.
• Bachelor’s degree or currently pursuing a bachelor’s degree is highly preferred.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.