Desktop Support Specialist

Randstad Digital; Compton (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Randstad Digital is seeking a Desktop Support specialist to provide technical support across hardware, software, and applications for local and remote users at regional facilities in Compton, California. This contract role runs 8am–5pm, with a focus on timely issue resolution and strong customer service.

The ideal candidate has at least 3 years of IT support or help desk experience, proficient in Windows 7/10/11, M365/O365, Exchange Online, and Active Directory, and capable of working across

Qualifications

• 3 years of IT support / help desk experience across onsite and remote users.
• Experience supporting Windows 7/10/11.
• Hands-on with M365/O365, Exchange Online and Active Directory.
• Familiarity with Cloud PBX (e.g., RingCentral) and networking basics (FTP, SMTP, VPNs, switches, routers).
• Strong communication, analytical and troubleshooting skills.
• CompTIA A+ / Network+ or related certs preferred.
• BSc/BA in IT or CS is a plus.
• Experience in a 24×7 manufacturing environment is a plus.

Responsibilities

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.
• Resolve user-reported problems using available tools while following standard support policies and procedures.
• Courteously obtain concise problem details and maintain accurate logging within Zendesk according to SLAs.
• Act as a liaison between users and the broader IT team to ensure accurate problem interpretation and open communication.
• Escalate complex issues to IT leadership as appropriate.
• Install, modify, and repair computer hardware and software while providing high-quality customer service.
• Maintain an in-depth knowledge of supported products and services.
• Train computer users on software and hardware systems as requested.
• Review, update, and recommend improvements to desktop support procedures and documentation.

Skills

Windows OS

Active Directory

M365/O365

Exchange Online

Networking basics

Zendesk

Troubleshooting

Customer service

Remote support

ITIL

Education

Bachelor's degree

Tools

Zendesk

ServiceNow

VPNs

Job description

job summary:

We are seeking a Desktop Support to provide technical support across hardware, software, and applications, assisting local and remote users across regional facilities.

location: Compton, California

job type: Contract

salary: $25 – 28 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

• Provide first-level contact and problem resolution for users experiencing hardware, software, and application issues.
• Resolve user-reported problems using available tools while following standard support policies and procedures.
• Courteously obtain concise problem details and maintain accurate logging within the Zendesk service desk tool according to Service Level Agreements (SLAs).
• Act as a liaison between users and the broader IT team to ensure accurate problem interpretation and open communication throughout resolution.
• Escalate complex issues to IT leadership as appropriate.
• Install, modify, and repair computer hardware and software while providing high-quality customer service.
• Maintain an in-depth knowledge of supported products and services.
• Train computer users on software and hardware systems as requested.
• Review, update, and recommend improvements to desktop support procedures and documentation.

qualifications:

3 years of IT support / help desk experience supporting users onsite and remotely across multiple sites.

Demonstrated ability to support and install Microsoft Windows 7, 10, and 11.

Hands-on experience with Microsoft M365/O365, Exchange Online Administration, and Windows Active Directory.

Familiarity with Cloud PBX systems (e.g., RingCentral) and standard networking concepts including FTP, SMTP, VPNs, Switches, and Routers.

Strong communication skills with a proven track record of handling difficult situations and managing customer interactions effectively.

Strong analytical and troubleshooting skills with the ability to act independently to resolve issues.

Basic knowledge of backup and disaster recovery procedures and policies.

CompTIA A , Network , or related professional certifications are preferred.

BSc/BA in Information Technology, Computer Science, or a related discipline is a plus.

Prior experience in a 24×7 manufacturing environment is a plus.

skills:

Windows Active Directory,Cloud,computer hardware,networking concepts,logging,FTP,IT leadership,Information Technology,Computer Science,Microsoft Windows 7,Routers,O365,SMTP,VPNs,Zendesk,analytical,Strong communication skills,problem resolution,troubleshooting skills,24×7,Administration,Install,backup and disaster recovery,open communication,CompTIA A ,customer service,Desktop Support,Switches,help desk,manufacturing,Service Level Agreements,technical support,IT support,service desk

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.