Onsite Help Desk Technician - White-Glove MSP Support (NY)

Solvere One; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401K

PPO healthcare

Dental

Vision

Paid vacation

Job summary

Solve r One, operating as Solvere One, is hiring an Onsite Help Desk Technician to provide on-site IT support for a client in New York, NY. The role focuses on Tier 1 incident handling, user assistance, and daily IT tasks across Windows and Mac platforms.

Requirements include strong communication, self-motivation, and the ability to work in a fast-paced environment. This is a full-time salaried position with competitive pay and benefits, reporting to the Service Delivery Manager.

Qualifications

• Identifies, diagnoses, and resolves Tier 1 incidents for users of PC software and hardware in a call center environment; communicates solutions to end-users.
• Provides one-on-one end-user problem resolution for company-approved PC software.
• Delivers, tags, sets up, and assists in configuring end-user PC desktop hardware, software, and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.
• Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
• Create detailed technical documentation for resolutions of issues.
• Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.
• Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.
• Update and maintain hardware inventory; Audio/visual support for conference and training room equipment.

Responsibilities

• Field incidents via phone and email from client users.
• Provide on-site support to one client site in New York, NY.
• Escalate non-Tier 1 requests to Tier 2 or Tier 3 technicians as needed.
• Assist IT staff with projects and daily on-site tasks.

Skills

Windows desktop

Mac desktop

Office 365 admin

Mobile troubleshooting

MFA configuration

Tools

ConnectWise Manage

ConnectWise Automate

IT Glue

Sophos

Job description

Solve r One, operating as Solvere One, is hiring an Onsite Help Desk Technician to provide on-site IT support for a client in New York, NY. The role focuses on Tier 1 incident handling, user assistance, and daily IT tasks across Windows and Mac platforms.

Requirements include strong communication, self-motivation, and the ability to work in a fast-paced environment. This is a full-time salaried position with competitive pay and benefits, reporting to the Service Delivery Manager.