Hybrid IT Support Engineer – Windows & M365

Paths Management Services LLC; New York (NY); Hybrid; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Flexible PTO

12 Paid Company Holidays

Disability & Life Insurance

Employee Referral Program

Employee Assistance Program

Job summary

Paths Management Services LLC in New York, NY seeks an IT Support Specialist to deliver frontline technology support for employees across phone, tickets, remote, and in-person channels. You will handle Tier 1 and some Tier 2 issues, manage tickets to resolution, support Windows devices, Microsoft 365 apps, printers, and meeting tech, and collaborate with the End User Technology Specialist.

The role is non-exempt with a Hybrid schedule: three days in office, two remote, and requires strong

Qualifications

• Bachelor's degree in IT, CS, business, or related field preferred; equivalent experience will be considered.
• Seven+ years IT experience with at least two years in people management or team lead roles.
• Proven IT operations, service desk, escalations, and metrics management experience.
• Experience with Microsoft 365, Entra ID, Intune, Exchange Online, and endpoint management.

Responsibilities

• Serve as a primary contact for technology support via phone, ticket, remote, email, and walk-up.
• Troubleshoot Tier 1 and selected Tier 2 issues on Windows devices and collaboration tools.
• Provide on-site support for the corporate office and conference rooms.
• Own tickets through resolution and escalate when needed with clear documentation.
• Assist with onboarding/offboarding and asset tracking of devices.

Skills

Customer service

Communication

Problem solving

Vendor management

Documentation

Education

Bachelor's degree preferred

Associate degree preferred

Tools

Microsoft 365

Entra ID

Intune

Exchange Online

Windows endpoints

Networking

VPNs

Monitoring tools

Job description

Paths Management Services LLC in New York, NY seeks an IT Support Specialist to deliver frontline technology support for employees across phone, tickets, remote, and in-person channels. You will handle Tier 1 and some Tier 2 issues, manage tickets to resolution, support Windows devices, Microsoft 365 apps, printers, and meeting tech, and collaborate with the End User Technology Specialist.

The role is non-exempt with a Hybrid schedule: three days in office, two remote, and requires strong