Onsite IT Service Desk Pro - Boston, 12-8 EST

Dew Software; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Dew Software is seeking an IT Service Desk Technician for a long-term contract in Boston. The ideal candidate will provide technical support for Microsoft O365 applications and troubleshoot various IT issues, ensuring excellent customer service and communication.

This position requires a Bachelor's degree in Computer Science or equivalent experience, along with a willingness to work onsite during the 12 PM – 8 PM EST shift. Strong troubleshooting skills and teamwork are essential.

Skills

Microsoft O365 applications support

Troubleshooting hardware and software

Jira IT Service Management

Desktop/laptop deployment

Windows operating systems knowledge

Software installations and maintenance

Technical support via various channels

Customer service skills

IT asset inventory maintenance

Creating support documentation

End-user training

Analytical problem-solving

Ticket management

Team collaboration

Education

Bachelor’s degree in Computer Science or related field

Job description

Dew Software is seeking an IT Service Desk Technician for a long-term contract in Boston. The ideal candidate will provide technical support for Microsoft O365 applications and troubleshoot various IT issues, ensuring excellent customer service and communication.

This position requires a Bachelor's degree in Computer Science or equivalent experience, along with a willingness to work onsite during the 12 PM – 8 PM EST shift. Strong troubleshooting skills and teamwork are essential.