Helpdesk Technician

ManpowerGroup Global, Inc.; Roseland (NJ); On-site; USD 81,000 - 109,000; Full time

Job summary

ManpowerGroup is hiring a Deskside Services Technician to support on-site operations in NYC. You will install, troubleshoot, and repair hardware such as laptops, printers, scanners, and phones, and provide AV support for conferences and events using Zoom Rooms and Zoom Phone.

You will work with the Help Desk to resolve desktop environment issues, track ticket status, and train staff on AV technology. This is a full-time, in-office role with standard daytime hours.

Qualifications

• Two-year degree or equivalent job-related experience preferred.
• Strong understanding of Zoom platform (Meetings, Phone, Rooms).
• Proficient with Windows 10/11 and Microsoft 365 environments.

Responsibilities

• Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.
• Deploy and set up IT equipment such as PCs, printers, and telephones.
• Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
• Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
• Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
• Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
• Track the status of issues and repairs, maintaining clear communication with users.
• Offer training and assistance to staff on audio/video technology and usage.

Skills

Surface laptops

Windows 10/11

Microsoft 365

Zoom Rooms

AV troubleshooting

Video conferencing

Education

Two-year degree

Job description

Deskside Services Technician- 95k On- site NYC

. The ideal candidate will be instrumental in setting up and repairing technology within the firm, with a focus on troubleshooting laptops, printers, scanners, phones, and related hardware. Additionally, this role will provide support for conferences, events, and meetings, utilizing Zoom Rooms, Zoom Phone, and advanced AV technology.

Essential Job Requirements:

• Troubleshoot and diagnose hardware and software issues on Microsoft Surface laptops.
• Deploy and set up IT equipment such as PCs, printers, and telephones.
• Demonstrate expertise in Zoom Rooms, Zoom Phone, and AV troubleshooting.
• Establish and manage video conferencing sessions, including Zoom meetings and Zoom Rooms.
• Provide audio/video support during events, meetings, and conferences, ensuring high-quality presentations and interactions.
• Collaborate with the Help Desk and technical staff to identify and resolve desktop environment issues.
• Track the status of issues and repairs, maintaining clear communication with users.
• Offer training and assistance to staff on audio/video technology and usage.

Skills, Knowledge, and Abilities:

• Two-year degree from a college or technical school or equivalent job-related experience preferred.
• Proficient understanding of audio/video conferencing technologies.
• Experience and understanding of the Zoom platform, including Zoom Meetings, Zoom Phone, Zoom Rooms, and other Zoom modules.
• Strong understanding of Windows 10/11 and Microsoft 365 environments.
• Professional representation of the firm in various situations, interacting effectively with staff and external resources.

Office Location: New York, NY

Schedule: Full-time, Monday – Friday in-office presence, 9:30 AM – 5:30 PM

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.