Onsite IT Service Desk II — Intune & Windows Expert

Tucker Parker Smith Group (TPS Group); Phoenix (AZ); On-site; USD 50,000 - 52,000; Part time

Job summary

Tucker Parker Smith Group (TPS Group) seeks an IT Service Desk Analyst II to provide hands-on support in our Phoenix office. This 2–4 month W2 contract role focuses on resolving Tier 2 issues and managing devices through Microsoft Intune in a 100% onsite environment.

The ideal candidate has strong Windows 10/11 and Microsoft 365 experience, plus expertise in device enrollment, imaging, and end-user provisioning.

Qualifications

• 3+ years in IT service desk, desktop support, or end-user computing.
• Hands-on experience with Microsoft Intune for endpoint management and troubleshooting.
• Strong knowledge of Windows 10/11 and Microsoft 365 apps.
• Experience imaging, deploying, and provisioning workstations.
• Experience with Active Directory and Microsoft Entra ID.
• Ability to provide in-person and remote support across multiple offices.

Responsibilities

• Provide Tier 2 support for end users and resolve hardware, software, OS, and connectivity issues.
• Use Microsoft Intune to enroll, configure, deploy, and troubleshoot devices.
• Image, configure, and deploy Windows laptops and desktops.
• Troubleshoot Microsoft 365 apps, Windows 10/11, printers, peripherals.
• Manage service desk tickets with accurate documentation and timely resolution.
• Support user accounts via Active Directory and Entra ID.
• Provide on-site and remote help across Phoenix and Santa Monica offices.
• Assist with workstation setup, software installs, system upgrades.
• Maintain hardware inventory and coordinate equipment provisioning.
• Support conference room tech and office equipment.
• Collaborate with colleagues to improve support processes.

Skills

Customer service

Troubleshooting

Communication

Independence

Education

CompTIA A+ certification

Tools

Microsoft Intune

Active Directory

Microsoft Entra ID

Windows Autopilot

Job description

Tucker Parker Smith Group (TPS Group) seeks an IT Service Desk Analyst II to provide hands-on support in our Phoenix office. This 2–4 month W2 contract role focuses on resolving Tier 2 issues and managing devices through Microsoft Intune in a 100% onsite environment.

The ideal candidate has strong Windows 10/11 and Microsoft 365 experience, plus expertise in device enrollment, imaging, and end-user provisioning.