Service Desk Analyst

Tucker Parker Smith Group (TPS Group); Phoenix (AZ); On-site; USD 50,000 - 52,000; Part time

Job summary

Tucker Parker Smith Group (TPS Group) seeks an IT Service Desk Analyst II to provide hands-on support in our Phoenix office. This 2–4 month W2 contract role focuses on resolving Tier 2 issues and managing devices through Microsoft Intune in a 100% onsite environment.

The ideal candidate has strong Windows 10/11 and Microsoft 365 experience, plus expertise in device enrollment, imaging, and end-user provisioning.

Qualifications

• 3+ years in IT service desk, desktop support, or end-user computing.
• Hands-on experience with Microsoft Intune for endpoint management and troubleshooting.
• Strong knowledge of Windows 10/11 and Microsoft 365 apps.
• Experience imaging, deploying, and provisioning workstations.
• Experience with Active Directory and Microsoft Entra ID.
• Ability to provide in-person and remote support across multiple offices.

Responsibilities

• Provide Tier 2 support for end users and resolve hardware, software, OS, and connectivity issues.
• Use Microsoft Intune to enroll, configure, deploy, and troubleshoot devices.
• Image, configure, and deploy Windows laptops and desktops.
• Troubleshoot Microsoft 365 apps, Windows 10/11, printers, peripherals.
• Manage service desk tickets with accurate documentation and timely resolution.
• Support user accounts via Active Directory and Entra ID.
• Provide on-site and remote help across Phoenix and Santa Monica offices.
• Assist with workstation setup, software installs, system upgrades.
• Maintain hardware inventory and coordinate equipment provisioning.
• Support conference room tech and office equipment.
• Collaborate with colleagues to improve support processes.

Skills

Customer service

Troubleshooting

Communication

Independence

Education

CompTIA A+ certification

Tools

Microsoft Intune

Active Directory

Microsoft Entra ID

Windows Autopilot

Job description

IT Service Desk Analyst II – Microsoft Intune

Location: Phoenix, AZ 85028 (100% Onsite)

Employment Type: 2–4 Month W2 Contract

Pay Rate: $36–$38/hour W2 (flexible based on experience)

Schedule: Monday–Friday, 40 hours per week

Hours: Rotating shifts starting at 6:00 AM, 8:00 AM, or 9:00 AM

Position Overview

We are seeking an experienced IT Service Desk Analyst II to provide hands‑on technical support in a corporate office environment. This individual will be responsible for resolving Tier 2 technical issues, supporting end users, managing Windows devices through Microsoft Intune, and assisting with workstation deployments and hardware troubleshooting.

The ideal candidate will have strong experience with Microsoft Intune, Windows operating systems, desktop support, and troubleshooting escalated technical issues. This position requires someone who can work independently, communicate effectively with end users, and quickly contribute to an established IT support team.

Key Responsibilities

• Provide Tier 2 technical support for end users, troubleshooting hardware, software, operating system, and connectivity issues.
• Utilize Microsoft Intune to support device enrollment, configuration, deployment, and troubleshooting.
• Install, configure, image, and deploy Windows laptops and desktops.
• Troubleshoot Microsoft 365 applications, Windows 10/11, printers, peripherals, and other end‑user technologies.
• Manage and resolve service desk tickets, ensuring accurate documentation and timely resolution.
• Support user account administration, access permissions, and password‑related issues through Active Directory and Microsoft Entra ID.
• Provide in‑person and remote technical assistance to employees across multiple office locations.
• Assist with workstation setup, software installations, system upgrades, and equipment replacements.
• Maintain IT hardware inventory, track assets, and coordinate equipment provisioning.
• Support conference room technology, printers, and other office equipment.
• Collaborate with service desk analysts and End User Computing team members to resolve technical issues and improve support processes.

Required Qualifications

• 3+ years of experience in IT Service Desk, Desktop Support, or End User Computing roles.
• Hands‑on experience with Microsoft Intune for endpoint management, device provisioning, and troubleshooting.
• Strong knowledge of Windows 10/11 operating systems and Microsoft 365 applications.
• Experience troubleshooting laptops, desktops, printers, peripherals, and common enterprise software.
• Experience with workstation imaging, deployment, and end‑user provisioning.
• Working knowledge of Active Directory, Microsoft Entra ID, and user account administration.

Preferred Qualifications

• Experience with Windows Autopilot and advanced Microsoft Intune device management.
• Microsoft certifications or CompTIA A+ certification.
• Experience supporting macOS and Apple devices.
• Familiarity with Yardi applications or other enterprise business systems.
• Experience with IT asset management and inventory tracking.
• Previous experience supporting users in a corporate or multi‑location business environment.

Additional Information

This is a short‑term consulting opportunity supporting an established IT team. The selected candidate will work closely with Service Desk and End User Computing professionals located in Phoenix and Santa Monica.

We are looking for a dependable, technically capable professional who can quickly integrate into the team, independently resolve technical issues, and provide a high level of support to business users.