IT Helpdesk Technician II - Endpoint & Power Platform Focus

Tanner LLP; Salt Lake City (UT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Tanner LLP in Salt Lake City is seeking an IT Helpdesk Technician II to provide hands-on support for business laptops and software applications. You will troubleshoot issues, support endpoint management with Intune and Entra, and help build automated workflows using Power Apps and Power Platform.

Ideal candidates have strong communication, customer service, and problem-solving skills, with a willingness to learn and grow in a collaborative, compliant IT environment.

Qualifications

• Preference given to candidates with formal education or certifications, but substantial experience is also considered.
• Experience with Windows 11 troubleshooting is a plus.
• Familiarity with Microsoft 365 administration and related management applications.

Responsibilities

• Respond to helpdesk tickets and user requests for technical assistance.
• Assist with endpoint management using Microsoft Entra and Intune.
• Assist with workflows and automations in Microsoft Power Platform.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Document solutions and maintain accurate records in the ticketing system.
• Help resolve audiovisual system issues in conference rooms.
• Help ensure compliance with IT security policies and implement cybersecurity best practices.
• Escalate complex issues to higher-level support or vendors as needed.
• Performs other related duties as assigned.

Skills

Excellent verbal and written

Interpersonal skills

Customer service

Analytical and problem-solving

Microsoft 365 Administration

AI-assisted problem research

Explain technical subjects to non-tech

Education

Formal education or certifications preferred

Tools

Intune

Entra

Power Apps

Power Platform

Microsoft 365 apps

Job description

Tanner LLP in Salt Lake City is seeking an IT Helpdesk Technician II to provide hands-on support for business laptops and software applications. You will troubleshoot issues, support endpoint management with Intune and Entra, and help build automated workflows using Power Apps and Power Platform.

Ideal candidates have strong communication, customer service, and problem-solving skills, with a willingness to learn and grow in a collaborative, compliant IT environment.