IT Helpdesk Technician II - Growth with Power Platform

Tanner; Salt Lake City (UT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Tanner in Salt Lake City is seeking an IT Helpdesk Technician II to support end users with technical issues, laptop and software troubleshooting, and endpoint management using Power Apps and Intune.

This full-time, in-person role requires strong communication, customer service, and the ability to explain technical concepts to non-technical staff. The position offers competitive pay, benefits, and opportunities for growth.

Qualifications

• Preference will be given to formal education or certifications; substantial experience will also be considered.

Responsibilities

• Respond to helpdesk tickets and user requests for technical assistance.
• Assist with endpoint management using Microsoft Entra and Intune.
• Assist with management of workflows and automations in Microsoft Power Platform.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Document solutions and maintain accurate records in the ticketing system.
• Help resolve audiovisual system issues in conference rooms.
• Help ensure compliance with IT security policies and cybersecurity best practices.
• Escalate complex issues to higher-level support or vendors as needed.
• Performs other related duties as assigned.

Skills

Communication

Customer service

Analytical thinking

Microsoft 365 admin

AI-assisted troubleshooting

Explain technical topics

Tools

Microsoft Entra

Intune

Power Apps

Power Automate

Forms

SharePoint

Teams

OneDrive

Job description

Tanner in Salt Lake City is seeking an IT Helpdesk Technician II to support end users with technical issues, laptop and software troubleshooting, and endpoint management using Power Apps and Intune.

This full-time, in-person role requires strong communication, customer service, and the ability to explain technical concepts to non-technical staff. The position offers competitive pay, benefits, and opportunities for growth.