Onsite/Remote IT Support Tech (Tier 1/2)

A & T Systems, Inc.; Carlisle (Cumberland County); On-site; USD 38,000 - 52,000; Full time

Job summary

A & T Systems, Inc. is seeking a Service Desk Technician to deliver Tier 1/2 desktop support for Windows 11, Office 365, and peripherals via phone, onsite, and remote channels. The role includes imaging hardware, logging tickets in ServiceNow, and maintaining asset custody.

Responsibilities cover support for Dell/HP laptops, MS Surface Pros, printers and VoIP devices, with access across government networks. An active security clearance or eligibility is required.

Qualifications

• 1-2 years of tier level 1/2 desktop support or equivalent training and experience.
• A+ or NET+ certification REQUIRED for hire.
• CompTIA Security+ desired.
• Secret Security Clearance or higher required.

Responsibilities

• Provide hardware/software support to multiple users in a WIN11/Office 365 environment.
• Install, troubleshoot, repair and maintain desktops/laptops/MS Surface Pros as well as printers/MFDs.
• Image/Re-image desktops/laptops, maintain chain of custody for customer equipment and accurately record notes in Service Now ticketing system.
• Enter detailed notes, provide clear and timely communication with customers and resolve tickets via Service Now.
• Provide immediate support to VIPs and mission critical systems throughout Carlisle Barracks.
• Provide support to multiple government network domains to include classified and unclassified systems.

Skills

Customer service

Troubleshooting

Communication

Remote support

Education

High School Diploma

Computer Technician Course

Tools

ServiceNow

AESMP

Windows 11 imaging

Job description

A & T Systems, Inc. is seeking a Service Desk Technician to deliver Tier 1/2 desktop support for Windows 11, Office 365, and peripherals via phone, onsite, and remote channels. The role includes imaging hardware, logging tickets in ServiceNow, and maintaining asset custody.

Responsibilities cover support for Dell/HP laptops, MS Surface Pros, printers and VoIP devices, with access across government networks. An active security clearance or eligibility is required.