Onsite Tier II Service Desk Technician - Windows Expert

Cherokee Federal; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Cherokee Federal seeks a Tier II Service Desk Technician to join the on-site team in Chicago, IL. This role performs advanced PC software support, imaging, and deployment while documenting work in the ticketing system and collaborating with the Service Desk Manager.

Ideal candidates have 6+ years in help desk, strong English communication, and familiarity with Windows 10 and enterprise tools. Monday–Friday 8:00 AM–4:00 PM with occasional Saturday surge support may apply.

Qualifications

• High school diploma or equivalent; fluent in reading, writing and speaking English.
• Six (6) or more years prior Help Desk experience.
• ITIL Foundations and CompTIA certifications are preferred.
• Strong Windows 10+ knowledge and PC hardware experience.
• Experience with enterprise software and device management tools.

Responsibilities

• Provide Tier II/III support for Windows and software issues.
• Document work and update tickets accurately in the ticketing system.
• Image and deploy PCs/laptops as needed.
• Collaborate with Service Desk Manager to resolve complex issues.
• Offer Tier I and Tier II support to end users and assist Tier I staff.

Skills

Help desk experience

Windows OS knowledge

Mobile devices support

MS Office proficiency

Communication skills

Ticketing system familiarity

Education

High school diploma or equivalent

ITIL Foundations

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Attachmate Reflection Suite

SQL

HTML

JavaScript

Active Directory

Microsoft SCCM

MBAM/BitLocker

Adobe

CISCO

Intune

MSCSM

Job description

Cherokee Federal seeks a Tier II Service Desk Technician to join the on-site team in Chicago, IL. This role performs advanced PC software support, imaging, and deployment while documenting work in the ticketing system and collaborating with the Service Desk Manager.

Ideal candidates have 6+ years in help desk, strong English communication, and familiarity with Windows 10 and enterprise tools. Monday–Friday 8:00 AM–4:00 PM with occasional Saturday surge support may apply.