IT Support Technician

Irvine Technology Corporation; Agoura Hills (CA); Hybrid; USD 37,000 - 40,000; Full time

Job summary

Irvine Technology Corporation in Agoura Hills, CA is seeking a hands-on IT Support Technician for a contract-to-hire role in a fast-paced, high-volume help desk. You'll troubleshoot hardware, software, accounts, and support workstations, POS systems, and more.

The ideal candidate has 2+ years in IT help desk, experience with Active Directory and Entra ID, Windows 10/11 and Office, plus basic networking. This position offers hybrid work in Agoura Hills with compensation around $27-$29 per hour.

Qualifications

• 2+ years of IT help desk or service desk experience in a high-volume, queued ticketing environment.
• Active Directory and Entra ID experience, including account creation and password resets, plus Windows 10/11 and Office support.
• Networking basics, desktops, laptops, printers, wireless access points, and POS terminals; retail or restaurant IT experience is a plus.
• Positive, high-energy, customer-service mindset; able to explain technical issues clearly to non-technical users and work well on a close-knit team.

Responsibilities

• Troubleshoot hardware, software, and network issues for end users via a queued ticketing system, remotely and hands-on.
• Create and manage user accounts, mailboxes, passwords, and group memberships in Active Directory and Entra ID.
• Image, configure, and deploy new workstations and laptops; install and upgrade software, peripherals, printers, and POS terminals.
• Perform preventative maintenance and coordinate warranty repairs with approved vendors and partners.
• Document troubleshooting steps and solutions in the knowledge base to help the team resolve future issues faster.

Skills

Active Directory

Entra ID

Windows 10/11

Microsoft Office

Networking basics

POS systems

Job description

Are you a hands-on IT Support Technician who thrives in a fast-paced, high-volume help desk environment and enjoys solving problems for the people who keep the business running? This contract-to-hire opportunity puts you on a close-knit team, where you'll troubleshoot hardware, software, and account issues, manage users in Active Directory and Entra ID, and support everything from workstations to point-of-sale systems.

• Job Type: Contract-to-hire
• Location: Agoura Hills, CA (Hybrid)
• Compensation: This job is expected to be paid about $27-$29/Hr
• No Visa Sponsorship Available for this role

What You'll Do:

• Troubleshoot and resolve hardware, software, and network issues for end users through a queued ticketing system, both hands-on and remotely.
• Create and manage user accounts, mailboxes, password resets, group memberships in Active Directory and Entra ID.
• Imagine, configure, and deploy new workstations and laptops, and install and upgrade software, peripherals, printers, and point-of-sale terminals.
• Perform preventative maintenance and coordinate warranty repairs with approved vendors and partners.
• Document troubleshooting steps and solutions in the knowledge base to help the team resolve future issues faster.

What Gets You the Job:

• 2+ years of IT help desk or service desk experience in a high-volume, queued ticketing environment, with strong troubleshooting and documentation skills.
• Hands-on experience with Active Directory, group policy, and Entra ID, including account creation and password resets, plus Windows 10/11 and Microsoft Office support.
• Working knowledge of basic networking, desktops, laptops, printers, wireless access points, and point-of-sale terminals, with retail or restaurant IT experience a plus.
• A positive, high-energy, customer-service mindset with the ability to explain technical issues clearly to non-technical users and work well on a close-knit team.

Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide.

Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.