Onsite IT Service Desk Analyst – Windows & 365 Pro

Perceptive Recruiting; Greenville (SC); On-site; USD 34,000 - 48,000; Full time

Job summary

Perceptive Recruiting seeks an experienced Service Desk Analyst for a 3-month contract in Greenville, SC. You will provide on-site IT support for Windows environments, Microsoft 365, and AD, handling incidents from ticket creation to resolution.

Candidates should have 5+ years in IT support, strong customer service, and the ability to work independently. Desktop imaging is not required. Immediate start and potential extension are available.

Qualifications

• 5+ years in IT Help Desk, Service Desk, or Technical Support.
• Strong troubleshooting in Windows environments, hardware and software.
• Experience supporting Microsoft 365, Outlook, and Teams.
• Familiarity with Active Directory, password resets, and user access management.
• Experience with IT ticketing systems and documenting incidents.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently, prioritize tickets, and resolve issues quickly.

Responsibilities

• Provide technical support and issue resolution for internal and external users.
• Troubleshoot Windows workstations, business applications, hardware, software, and connectivity issues.
• Process security access requests, password resets, and user account changes.
• Track, document, and resolve incidents and service requests through an IT ticketing system.
• Maintain user ID records, reporting logs, and hardware/software inventory.
• Assist with PC equipment tracking, inventory checks, and spare parts management.
• Escalate complex issues and collaborate with other IT support teams. Deliver professional, responsive technical support to users of varying technical skill levels.

Skills

Windows OS

PC hardware

Software troubleshooting

Microsoft 365

Active Directory

Password resets

Account unlocks

User access management

IT ticketing systems

Networking basics

Customer service

Communication

Problem solving

Independent work

Ticket prioritization

On-site availability

Tools

IT ticketing systems

Job description

Perceptive Recruiting seeks an experienced Service Desk Analyst for a 3-month contract in Greenville, SC. You will provide on-site IT support for Windows environments, Microsoft 365, and AD, handling incidents from ticket creation to resolution.

Candidates should have 5+ years in IT support, strong customer service, and the ability to work independently. Desktop imaging is not required. Immediate start and potential extension are available.