Service Desk Analyst

Perceptive Recruiting; Greenville (SC); On-site; USD 34,000 - 48,000; Full time

Job summary

Perceptive Recruiting seeks an experienced Service Desk Analyst for a 3-month contract in Greenville, SC. You will provide on-site IT support for Windows environments, Microsoft 365, and AD, handling incidents from ticket creation to resolution.

Candidates should have 5+ years in IT support, strong customer service, and the ability to work independently. Desktop imaging is not required. Immediate start and potential extension are available.

Qualifications

• 5+ years in IT Help Desk, Service Desk, or Technical Support.
• Strong troubleshooting in Windows environments, hardware and software.
• Experience supporting Microsoft 365, Outlook, and Teams.
• Familiarity with Active Directory, password resets, and user access management.
• Experience with IT ticketing systems and documenting incidents.
• Basic networking knowledge: TCP/IP, DNS, DHCP, VPN.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently, prioritize tickets, and resolve issues quickly.

Responsibilities

• Provide technical support and issue resolution for internal and external users.
• Troubleshoot Windows workstations, business applications, hardware, software, and connectivity issues.
• Process security access requests, password resets, and user account changes.
• Track, document, and resolve incidents and service requests through an IT ticketing system.
• Maintain user ID records, reporting logs, and hardware/software inventory.
• Assist with PC equipment tracking, inventory checks, and spare parts management.
• Escalate complex issues and collaborate with other IT support teams. Deliver professional, responsive technical support to users of varying technical skill levels.

Skills

Windows OS

PC hardware

Software troubleshooting

Microsoft 365

Active Directory

Password resets

Account unlocks

User access management

IT ticketing systems

Networking basics

Customer service

Communication

Problem solving

Independent work

Ticket prioritization

On-site availability

Tools

IT ticketing systems

Job description

We are seeking an experienced Service Desk Analyst for a 3-month contract opportunity in Greenville, SC. This position requires 5+ years of IT help desk, service desk, or technical support experience, with strong troubleshooting skills in Windows environments, Microsoft 365, Active Directory, hardware/software support, and user account administration. This role is 100% onsite, Monday-Friday, with an immediate start and potential for contract extension.

This is a great opportunity for an experienced IT support professional to join an established IT team, apply their technical troubleshooting skills, and make an immediate impact. Desktop imaging experience is not required.

Requirements & Skills

• 5+ years of IT Service Desk, Help Desk, Desktop Support, or Technical Support experience.
• Strong Windows OS, PC hardware, software, and peripheral troubleshooting skills.
• Experience supporting Microsoft 365 / Office 365, Outlook, and Teams.
• Familiarity with Active Directory, password resets, account unlocks, and user access management.
• Experience working with IT ticketing systems and documenting technical incidents.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently, prioritize tickets, and resolve technical issues efficiently.
• Availability to work onsite in Greenville, SC, Monday-Friday.

Responsibilities

• Provide technical support and issue resolution for internal and external users.
• Troubleshoot Windows workstations, business applications, hardware, software, and connectivity issues.
• Process security access requests, password resets, and user account changes.
• Track, document, and resolve incidents and service requests through an IT ticketing system.
• Maintain user ID records, reporting logs, and hardware/software inventory.
• Assist with PC equipment tracking, inventory checks, and spare parts management.
• Escalate complex technical issues and collaborate with other IT support teams.Deliver professional, responsive technical support to users of varying technical skill levels.

Why Greenville? https://www.visitgreenvillesc.com/ Where Nature, Culture & Southern Hospitality Unite!

• Vibrant Downtown: Greenville boasts a lively downtown with over 110 restaurants along a mile and a half stretch of Main Street, offering diverse dining and entertainment options.
• Affordable Living: Enjoy a cost of living below the national average, making it an ideal place to live and work.
• Outdoor Recreation: With over 55 parks, trails, and recreational facilities, Greenville offers ample opportunities for outdoor activities.
• Great Location: Located between Atlanta and Charlotte, Greenville provides easy access to major cities while maintaining its unique charm. Enjoy a 1 hour drive to the Blue Ridge Mountains and a 3 hour drive to the beach!

Perceptive Recruiting is an equal opportunity employer.