Onsite IT & Property Support Specialist

RiseMe; Black Hawk (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Caesars Entertainment in Black Hawk, Colorado, is seeking an entry-level IT Help Desk professional to provide first-level support for end-user and customer-facing technology. Responsibilities include responding to incidents, supporting desktop and software/hardware across platforms, and assisting with event tech setups in a fast-paced casino atmosphere.

The role emphasizes strong communication skills, customer service, and adherence to security policies.

Qualifications

• Excellent communication and customer service skills required.
• Strong personal computing skills recommended.
• Demonstrated entry-level technical skills in multiple platforms desired.

Responsibilities

• Responds to technology incidents and service requests and escalates when needed.
• Provides in-person and remote support for end-user systems and devices.
• Supports change tasks impacting property operations.
• Maintains documentation and completes day-to-day tasks per shift.
• Participates in vulnerability remediation activities for customer-facing systems.

Skills

Communication skills

Customer service

Desktop troubleshooting

Multi-platform support

Fast-paced environment

Education

High School Diploma

Associate/Bachelor in CS preferred

Tools

Service Management System

Job description

Caesars Entertainment in Black Hawk, Colorado, is seeking an entry-level IT Help Desk professional to provide first-level support for end-user and customer-facing technology. Responsibilities include responding to incidents, supporting desktop and software/hardware across platforms, and assisting with event tech setups in a fast-paced casino atmosphere.

The role emphasizes strong communication skills, customer service, and adherence to security policies.