Onsite IT Pro: Mac & Windows, Okta/Google 12Mo

Fuel Talent; Palo Alto (CA); On-site; USD 69,000 - 83,000; Full time

Job summary

Fuel Talent is partnering with a growing organization in Palo Alto to hire an IT Specialist for a 12-month, onsite contract. The role focuses on hands-on IT support for about 100 employees in a macOS environment, with Windows experience also required.

The position emphasizes proactive IT improvement beyond ticketing, onboarding and provisioning, and collaboration with IT and Facilities to meet daily tech needs. Immediate start is preferred.

Qualifications

• 3+ years of hands-on corporate IT/help desk experience.
• Strong macOS support experience; Windows experience also required.
• Experience with Okta and Google Workspace.
• Working knowledge of corporate networking and basic troubleshooting.
• Experience with device management and user provisioning.
• Excellent customer-service and communication skills.
• Proactive and forward-thinking approach to IT support.
• Comfortable working independently in an onsite environment.

Responsibilities

• Provide day-to-day IT support for approximately 100 employees in a macOS environment.
• Manage a low-volume help desk (typically 10 or fewer tickets per day) and proactively improve IT environment.
• Troubleshoot hardware, software, account/access, networking, and connectivity issues.
• Manage user onboarding, provisioning, and device setup.
• Support Okta, Google Workspace, macOS, and Windows environments.
• Assist with conference room and office technology needs.
• Shore up documentation, organize and clean up the server room, label ports/cabling, and identify areas for improvement.
• Partner with IT, Facilities, and other teams on day-to-day technology needs.

Skills

macOS support

Windows support

Okta

Google Workspace

Networking basics

Device provisioning

Customer service

Onsite work

Job description

Fuel Talent is partnering with a growing organization in Palo Alto to hire an IT Specialist for a 12-month, onsite contract. The role focuses on hands-on IT support for about 100 employees in a macOS environment, with Windows experience also required.

The position emphasizes proactive IT improvement beyond ticketing, onboarding and provisioning, and collaboration with IT and Facilities to meet daily tech needs. Immediate start is preferred.