Associate IT Support Engineer

iSoftStone; Palo Alto (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

iSoftStone is seeking an experienced IT Support professional for a long-term, 100% onsite contract in Palo Alto, CA. The role covers daily IT and network operations, and on-site L1/L2 user support for office staff.

You will maintain network gear, manage Office 365 and Google Workspace, assist with meeting room and AV support, handle onboarding/offboarding, backups, and basic security. Five+ years of IT experience and bilingual Chinese/Mandarin are strongly preferred.

Qualifications

• Five+ years of hands-on IT support experience.
• Proficiency troubleshooting Windows and macOS.
• Foundational networking knowledge (TCP/IP, LAN/WAN, DHCP, DNS, VPN).
• Experience with SaaS administration including user provisioning and access management.
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Ability to coordinate support for meeting room and AV when appropriate.
• Strong communication and interpersonal skills for professional customer service.
• Bilingual in Chinese/Mandarin strongly preferred.

Responsibilities

• Daily IT and network operations to ensure stable connectivity.
• On-site IT support for office staff (L1/L2).
• Provision workstation provisioning and account creation/revocation during onboarding/offboarding.
• Maintain inventory of IT assets, licenses, and peripherals; coordinate with vendors.
• Monitor daily data backups and basic security measures (endpoint protection, patching).
• Coordinate with ISPs and external vendors for troubleshooting and procurement.

Skills

Windows troubleshooting

macOS troubleshooting

Networking fundamentals

Office 365 administration

Google Workspace administration

SaaS user provisioning

Access management

On-site support

Vendor coordination

Communication skills

Chinese/Mandarin bilingual

Tools

Office 365

Google Workspace

Azure AD

VPN

Job description

*This is a long-term contract role which will be 100% onsite in Palo Alto, CA.*

RESPONSIBILITIES:

Daily IT & Network Operations

-Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.

-Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).

Employee Technical Support (L1/L2)

-Act as the primary point of contact for IT issues, providing direct on-site support for office staff.

-Resolve hardware, software, and system access issues in a timely manner.

-Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.

-Maintain an accurate inventory of all office IT assets, licenses, and peripherals.

-Coordinate with local Internet Service Providers and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.

Data Backup & Basic Security

-Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.

-Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

• Five+ years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficiency with troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Experience with SaaS application administration, including user provisioning, access management, permissions, configuration, and day-to- day application support.
• Ability to coordinate support for specialized functions, such as meeting room and AV support, when appropriate.
• Strong communication and interpersonal skills, with the ability to effectively support users, explain technical concepts clearly, and provide professional, responsive customer service.
• Bilingual in Chinese/Mandarin is strongly preferred.