Information Technology Specialist

Fuel Talent; Palo Alto (CA); Vor Ort; USD 69.000 - 83.000; Vollzeit

Zusammenfassung

Fuel Talent is partnering with a growing organization in Palo Alto to hire an IT Specialist for a 12-month, onsite contract. The role focuses on hands-on IT support for about 100 employees in a macOS environment, with Windows experience also required.

The position emphasizes proactive IT improvement beyond ticketing, onboarding and provisioning, and collaboration with IT and Facilities to meet daily tech needs. Immediate start is preferred.

Qualifikationen

• 3+ years of hands-on corporate IT/help desk experience.
• Strong macOS support experience; Windows experience also required.
• Experience with Okta and Google Workspace.
• Working knowledge of corporate networking and basic troubleshooting.
• Experience with device management and user provisioning.
• Excellent customer-service and communication skills.
• Proactive and forward-thinking approach to IT support.
• Comfortable working independently in an onsite environment.

Aufgaben

• Provide day-to-day IT support for approximately 100 employees in a macOS environment.
• Manage a low-volume help desk (typically 10 or fewer tickets per day) and proactively improve IT environment.
• Troubleshoot hardware, software, account/access, networking, and connectivity issues.
• Manage user onboarding, provisioning, and device setup.
• Support Okta, Google Workspace, macOS, and Windows environments.
• Assist with conference room and office technology needs.
• Shore up documentation, organize and clean up the server room, label ports/cabling, and identify areas for improvement.
• Partner with IT, Facilities, and other teams on day-to-day technology needs.

Kenntnisse

macOS support

Windows support

Okta

Google Workspace

Networking basics

Device provisioning

Customer service

Onsite work

Jobbeschreibung

We’re partnering with a growing organization in Palo Alto looking for an IT Specialist to join its team on a 12-month contract. This is a hands-on, onsite support role for someone who enjoys working directly with employees, takes initiative, and looks for ways to improve the IT environment beyond simply closing tickets.

Duration: 12-month contract (likely to extend)

Compensation: $50–$60/hour

Start: ASAP

What You’ll Do

• Provide day-to-day IT support for approximately 100 employees in a primarily macOS environment
• Manage a relatively low-volume help desk, typically 10 or fewer tickets per day, allowing time to proactively improve the IT environment
• Troubleshoot hardware, software, account/access, networking, and connectivity issues
• Manage user onboarding, provisioning, and device setup
• Support Okta, Google Workspace, macOS, and Windows
• Assist with conference room and office technology needs
• Use downtime between tickets to shore up documentation, organize and clean up the server room, label ports/cabling, and identify other areas for improvement
• Support basic networking and infrastructure needsPartner with IT, Facilities, and other internal teams on day-to-day technology needs

What We’re Looking For

• 3+ years of hands-on corporate IT/help desk experience
• Strong macOS support experience; Windows experience also required
• Experience with Okta and Google Workspace
• Working knowledge of corporate networking and basic troubleshooting
• Experience with device management and user provisioning
• Excellent customer-service and communication skills
• Proactive and forward-thinking approach—you look for ways to help rather than waiting for the next ticket
• Comfortable working independently and taking ownership in an onsite environment

Nice to Have

• Experience supporting a biotech, life sciences, or laboratory environment
• Fortinet, JumpCloud, Jira, or Confluence experience