Onsite IT Operations Technician – Manufacturing

PDS Tech, Inc.; Crawfordsville (IN); Presencial; USD 41 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary benefits

EAP program

Commuter benefits

401K plan

Paid leave

Resumo da oferta

PDS Tech, Inc. is hiring an IT Operations Technician in Crawfordsville, IN. This on-site role provides frontline support for enterprise IT systems to keep employees connected and operations safe and efficient.

Qualifications include 1+ year in IT support, an IT-related associate degree or equivalent, and strong problem-solving and communication skills. Certifications AZ-900, MD-102, and AZ-104 are required within the first year.

Qualificações

• 1+ year of technical experience supporting end users (computers/laptops, desk phones, mobile phones, printers)
• IT-related associate degree or an equivalent combination of education and experience
• Strong troubleshooting and problem-solving skills
• Ability to prioritize tasks, manage time effectively, and work independently
• Excellent communication and customer service skills
• Proven accountability, dependability, and teamwork mindset

Responsabilidades

• Provide technical support to employees via phone, email, chat, ticketing systems, and in-person support for onsite staff
• Support remote locations with timely and effective IT assistance
• Order, configure, deploy, and maintain IT equipment; manage returned, loaner, and surplus hardware
• Assist with installation, maintenance, troubleshooting, and licensing of software and applications
• Troubleshoot and maintain IT infrastructure including laptops, desktops, phones, printers, servers, conference room systems, access control, and network devices
• Create and support user accounts and group memberships
• Procure, configure, distribute, and troubleshoot mobile devices
• Participate in IT projects and perform additional duties as assigned
• Work a rotational on-call schedule, including evenings and weekends as required
• Uphold safety policies, procedures, and housekeeping standards—safety is a top priority
• Must obtain AZ-900, MD-102, and AZ-104 within the first year

Conhecimentos

Technical support

Troubleshooting

Customer service

Communication skills

Time management

Formação académica

IT-related associate degree

Ferramentas

Windows OS

Microsoft Office

Outlook

Intune (MDM)

Descrição da oferta de emprego

PDS Tech, Inc. is hiring an IT Operations Technician in Crawfordsville, IN. This on-site role provides frontline support for enterprise IT systems to keep employees connected and operations safe and efficient.

Qualifications include 1+ year in IT support, an IT-related associate degree or equivalent, and strong problem-solving and communication skills. Certifications AZ-900, MD-102, and AZ-104 are required within the first year.